Contact Us- Recruitmenthopehomecare.co.uk To lead the delivery of high-quality HR operations across Hope Homecare, ensuring a proactive approach to staff performance, wellbeing, retention, and development. This role oversees all HR processes from appraisals and bonuses to wellbeing initiatives, with support from a part-time HR Assistant and the Citation HR platform for legal compliance and policy support. Key Responsibilities · • Lead and document all staff appraisals and supervisions, including follow-up actions. · • Track development goals and ensure promised training or qualifications are actioned. · • Own and maintain the bonus tracker; issue monthly letters and coordinate with payroll. · • Oversee Divya (HR Admin), checking accuracy of files and onboarding documentation. · • Process DBS checks and monitor renewals for all relevant staff. · • Lead Employee of the Month programme, staff celebration calendar, and morale initiatives. · • Organise and send birthday cards, new baby gifts, bereavement gifts, and sick leave support. · • Plan and coordinate the Christmas party, Christmas cards, and staff gift organisation. · • Manage internal HR communications – emails, WhatsApp updates, posted staff messages. · • Conduct exit interviews, analyse trends, and produce monthly turnover reports. · • Ensure annual salary uplift planning, letters, and payroll integration with Rudra. · • Handle grievances, disciplinaries, maternity/paternity/bereavement leave requests. · • Liaise with Citation HR for employment law and disciplinary procedures. · • Promote and monitor usage of staff wellbeing services like BupaAssist. · • Regularly audit staff files and HR records for CQC/Home Office/PAMMS readiness. Key Relationships - Divya (HR Assistant) – oversight and task delegation - Rudra (Accounts & Payroll) – coordination for pay-related actions - Marzana (Compliance Manager) – alignment of HR files with audit standards - Fabiola (In-house Trainer) – training requests and follow-ups - Saeran (Recruitment Officer) – recruitment process input - Aggie (Deputy Manager) – field team performance escalation Requirements • Minimum 3 years’ HR experience (health and social care preferred) · • Strong understanding of UK HR law and employee lifecycle · • Excellent written communication and organisational skills · • Experience handling staff issues including disciplinaries and grievances · • Comfortable working independently with remote tools and systems · • Ability to analyse staff trends and propose actionable improvements · • Familiarity with Sage 50, Access People Planner, and HR portals is a plu Benefits ope Homecare is committed to staff development and retention. This role is critical to delivering a compliant, compassionate, and engaging experience for all our employees.