This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful.
You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.
Main duties of the job
1. Support ward managers with adding, modifying or removing shifts.
2. Respond to requests and reports from central services regarding flexible worker or ward manager outstanding actions to ensure the worker application is processed quickly and shift fulfilment is optimised.
3. Support implementation of new service areas, such as additional staff groups or the introduction of new departments, ensuring a positive experience for both the ward manager and flexible worker.
About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.
Career Progression: Access to Learning & Development opportunities, so that you can take on new roles and challenges.
Work-life Balance: Flexible shifts, committed shifts, wellbeing resources, and build paid annual leave.
Opportunity & Access: Over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want.
Job responsibilities
1. Support ward managers with adding, modifying or removing shifts.
2. Respond to requests and reports from central services regarding flexible worker or ward manager outstanding actions to ensure the worker application is processed quickly and shift fulfilment is optimised.
3. Support implementation of new service areas, such as additional staff groups or the introduction of new departments, ensuring a positive experience for both the ward manager and flexible worker.
Person Specification
Experience
* A car owner is essential due to the required travel and locations that are not on a public transport route.
* Strong communicator and good at building relationships.
* Highly organised and committed.
* Have strong diary management skills.
* Have a background of managing a demanding and fast paced working environment.
* Be able to commute to various locations and attend ad hoc career events.
* On-site account/customer management.
* Complaint handling and conflict management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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