Company Description:
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
* Pressure Management
* Isolation Valves & Actuation
* Control Valves & Regulators
* Process Control & Safety Systems
* Oil & Gas Automation– fiscal custody metering, controls, and SCADA
* Reliability Solutions & Services
* Specialty Pumps & Rotating Equipment
* Instrumentation
* Maintenance & Repair Services
Job Title: Field Service Technician
DUTIES & RESPONSIBILITIES
* Install, configure, and troubleshoot computer hardware running Microsoft Windows and/or Server OS for the purpose of hosting Emerson’s DeltaV DCS product and associated software.
* Install, configure, and troubleshoot DeltaV, AMS, and other associated software at customer sites ranging from process plant environments to college campuses.
* Install, configure, and troubleshoot required power and network infrastructure to support the DCS network architecture and its associated hardware.
* Assist sales and project management teams with developing quotes for customer control system service work.
* Routinely communicate scheduling needs and changes with Service Coordinator to ensure strong awareness of availability and capabilities.
* Available for on-call duty for after-hours emergency customer support as required on a rotational basis (Estimated to be 4-5 weeks total, per year).
* Document all service-related activities on field service call reports and in field service shared notebooks using software such as OneNote and Salesforce.
* Generate customer deliverable reports for Preventative and Evaluation services.
* Collaborate with teammates and share learnings, solutions, and troubleshooting experiences.
* Assist with Field Service shop housekeeping and inventory management.
* Obtain training certifications for assigned product lines as directed by the Field Service Supervisor. Maintain recertifications as required.
* Regularly reference Knowledge Base Articles to assist in troubleshooting and demonstrate continuous learning to become a highly technical independent contributor in the field.
* Obtain safety training in the Area Safety Councils for all Systems Support agreement customers. Maintain the training by annually attending refreshers.
QUALIFICATIONS
Education / Knowledge
* Associate degree in Computer Science, Computer Information Systems, or a related field.
* 60 hours college course work or relevant work experience can be considered in lieu of education requirements.
* Must be able to obtain a TWIC & pass DISA hair follicle drug test and criminal screenings.
* Must meet company requirements to drive company provided vehicles.
Experience / Skills
* 2+ years field service technician with IT/OT experience within the process industry.
* Strong experience in installing computer operating systems and application software. Must have experience utilizing Windows configuration settings (Registry Editor, Domain Policies, PowerShell, etc).
* Experience supporting Emerson Process Management control systems.
* Experience supporting other manufacturer’s control systems is a plus.
COMPETENCIES
* Proficient in the use of common business software applications, including Microsoft Office products such as Excel, MS Word, OneNote, Teams, and Outlook.
* Effective time management practices and strong habits for documentation of daily activities.
* Strong desire to take ownership of assigned tasks with minimal supervision.
* Safety minded, with the ability to understand and follow customer policies.
* Strong interpersonal skills, team player, and ability to grow and maintain customer relationships.
* Ability to read, write, and interpret technical reports, procedures, and electrical drawings.
* Ability to recognize problems, collect data, establish facts, and draw valid conclusions.
* Strong background in network communications.
* General understanding of AC/DC power and grounding equipment.
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