Be part of our journey. Join Truespeed as an Installations Coordinator at our central Bath site, where you'll play a vital role in delivering high-speed connectivity to communities across the region. If you're a detail-oriented, organised professional who thrives in a fast-paced environment where communication and coordination are key, this is your chance to build both your skills and your career with us. About the Role: As our Installations Coordinator, you’ll be the bridge between our field teams, customers, and internal departments – ensuring telecoms installations are scheduled efficiently and completed to the highest standard. You’ll manage appointments, allocate resources, and provide support throughout the customer journey. Key Responsibilities: Coordinate and schedule installation appointments with customers and field engineers Liaise with internal teams to ensure all pre-installation checks and requirements are completed Monitor engineer availability and workloads to optimise efficiency Provide clear and timely communication to customers regarding their installations Track progress of works, updating systems and stakeholders accordingly Assist with resolving scheduling conflicts or customer issues proactively Maintain accurate records and reports related to installations and customer interactions What We’re Looking For: Previous experience in a coordination, scheduling, or administrative role (telecoms or utilities preferred) Strong organisational skills with the ability to manage multiple priorities Excellent communication skills – written and verbal Confident using scheduling systems, CRM software, Teams, and Microsoft Office tools A customer-first mindset with a proactive problem-solving attitude Ability to remain calm under pressure and thrive in a fast-paced environment Bonus if you have: Experience working with telecoms installation teams or service providers Knowledge of fibre broadband infrastructure and terminology Working knowledge of Fastfield, Monday.com and Skedulo computer systems or equivalent What We Offer: A supportive, close-knit team environment Opportunities for career development and training Competitive salary Hybrid working Company pension scheme Life insurance scheme (4 x annual salary) Free onsite parking Private Healthcare Attractive employee referral scheme 25 days holiday plus bank holidays Employee Assistance Programme Ready to get people connected? If you have the skills and experience required for this role, don’t hesitate CLICK APPLY today and help us build the future of telecoms, one installation at a time. Applications for this role will be reviewed on an ongoing basis, so early submission is encouraged. Learn more about us: https://www.truespeed.com/ No agencies please.