Sr. Director, UK Government Cloud Operations
READING, United Kingdom
* Job Identification: 258342
* Job Category: Product Development
* Role: People Manager
* Job Type: Regular Employee
* Experience Level: Professional
* Security Clearance Required: Yes
* Years of Experience: 10+ years
* Language Requirements: Applicants are required to read, write, and speak English
* Additional Info: Visa / work permit sponsorship is not available for this position
Job Description
At Oracle Cloud Infrastructure (OCI), we are a diverse team of creators and inventors building the future of the cloud for enterprises. We act with the speed and attitude of a start-up, with the scale and customer focus of the leading enterprise software company in the world.
Values are OCI’s foundation. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.
That commitment to the greater good is most evident in Oracle’s Sovereign Cloud offerings. Dedicated to meeting the 21st-century IT technology needs in the government’s public and defense sectors, OCI delivers highly available, highly secure cloud infrastructure to service the world's most demanding, mission-critical workloads.
Preferred Qualifications
We seek a senior cloud operations leader for our UK Sovereign Cloud with the skills, knowledge, and passion for cloud operations. As the country leader for our sovereign cloud offerings in the United Kingdom, your experience managing large-scale cloud or IT service delivery is instrumental in delivering our highly secure, highly available services. Your enthusiasm and expertise in fostering an operational mindset across various engineering organizations are critical to achieving success.
Minimum Qualifications:
* Bachelor's degree in Computer Science, Telecommunications, or an engineering discipline (such as electrical engineering)
* 10+ years of experience in Information Technology, including five years of direct interaction with United Kingdom Public or MoD IT service support
* 10+ years of experience as a people leader, building and maintaining an enthusiastic and dedicated workforce
* Recent experience managing cloud services with, or for, a cloud hyperscaler
* Passion for IT operations
* Analytical mind, with experience creating and managing metrics and key performance indicators (KPI)
Responsibilities:
* Management:
o Demonstrate ability to hire, develop, and retain senior technical and managerial leaders.
o Manage a large, distributed workforce working with corporate and local HR to administer performance review and management programs.
o Partner with external organizations to develop and deliver operational excellence programs across OCI and OCI internal partner organizations.
* Technical Leadership:
o Coordinate across OCI service teams for the development and delivery of tooling frameworks and automation platforms to support UKGov Operations teams in the elimination of toil.
* Business Leadership:
o Partner with product management, customer support, and operational leads to optimize the customer experience.
o Understand and coordinate the completion of UK customer cloud credential and authority-to-operate (ATO) exercises to expedite the onboarding of customer workloads.
o Develop and deliver efficiency programs to maximize workforce productivity.
o Lead and own the long-term strategy for your area and contribute to the plan for the broader organization.
* Operational Leadership:
o Lead operations improvement programs across your cloud domain.
o Serve as an ambassador to OCI customers, addressing performance concerns and delivering long-term remediation strategies to meet contractual SLAs.
o Develop, grow, and maintain data-driven metric programs that speak to both the operational and business status of your cloud domain.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law.
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