Job Description
Customer Service Advisor\n Location: Holborn, London\n Salary: Up to £28,000 per annum\n Hybrid Working: 2 days in office, 3 days remote\n \n Are you passionate about delivering exceptional customer service? Do you want to work in a supportive environment where your contributions are valued? We have the perfect opportunity for you!\n\nOur client, a leading property management company, is seeking a Customer Service Advisor to join their team.
This hybrid role offers the flexibility to work from home for part of the week while being based in the vibrant Holborn office for 2 days a week.\n\nKey Responsibilities:\n\nCustomer Interaction: Serve as the first point of contact for customers, answering queries via telephone, email, and other platforms. Provide top-notch service and ensure all customer needs are met promptly.\nProblem Resolution: Take ownership of customer concerns and resolve issues effectively, striving to prevent escalations and complaints.\nCustomer-Centric: Focus on delivering an excellent customer experience, ensuring each interaction is positive, helpful, and efficient.\nCollaboration: Work alongside other teams to continuously improve the customer experience and share valuable feedback.\nPerformance: Meet and exceed KPIs for telephony and quality, contributing to high customer satisfaction and team success.\nConfidentiality: Maintain strict customer and client confidentiality in accordance with Data Protection guidelines.What We're Looking For:\n\nCustomer Service Experience: Ideally, you have contact centre experience, but we welcome all applicants with a passion for delivering great service.\nCommunication Skills: Clear and concise written and verbal communication.\nProblem-Solving: Proactive in resolving issues and finding fast solutions.\nTech-Savvy: Comfortable using Microsoft Office; experience with Qube or property management software is a bonus.\nMotivated & Enthusiastic: A self-starter with a positive, can-do attitude.Why Join Them?\n\nHybrid Working: Enjoy flexibility with 2 days in the office and 3 days remote.\nDynamic Environment: Work with a leading property management company that values your contributions.\nCareer Growth: Opportunities to develop and grow within the company.Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.\n\nTate is acting as an Employment Business in relation to this vacancy.\n\nTate is committed to promoting equal opportunities.
To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application