You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
Why work for LKQ
* People First: We value our employees just as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Responsible for retail operations, resources, and customer service within the branch, including line management responsibility for the Weekend Retail Assistant, leading, coaching, and developing a multi-skilled team.
* Holding regular colleague reviews to strengthen engagement and support development, educating, reviewing, and briefing on the importance of a safety-first culture.
* Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPIs in line with business goals and objectives.
* Ensuring all areas of the retail counter conform to health and safety legislation.
* Ensuring the branch is fully compliant with branch standards to maintain balanced performance and achieve operational excellence.
* Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch.
* Adhering to returns, credits, and warranty processes to enhance customer experience and create frictionless processes.
* Maintaining shelf availability through accurate completion of stock movement processes.
* Delivering customer-first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
* Working collaboratively with operations and sales teams to maximize customer opportunity.
* Minimizing customer effort by ensuring a robust Click & Collect process is in place and adhered to.
* Ensuring the branch is set up for growth through best-in-class retail operations and exceptional SLAs.
* Ensuring retail operations are compliant with financial audits.
Skills and Experience
* Great communication skills with the ability to develop customer relationships and drive connectivity.
* High levels of focus, energy, and drive.
* Always delivering best-in-class service to establish customer experience excellence.
* Flexibility in day-to-day tasks to best support the branch with strategic thinking.
What we offer
* Competitive Salary: We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave: Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth: Unlock personal development and career opportunities across the UK & Europe.
* Pension Contributions: We invest in your future with our contributory pension scheme.
* Life Assurance for Peace of Mind: Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme: Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts: Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks: Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme: Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts: Enjoy exclusive savings on popular brands and products.
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