Job description
Strickland MFG Ltd is part of a group of companies producing and stocking attachments for excavators used in construction and mining.
Originally trading since 1945, investments in a new purpose-built Head office based in Evesham Worcester (2015), distribution facility based in Virginia USA (2011) and production facility in Ireland (2011) have enabled the company to see regular sustained growth.
The production facility in Ireland is now producing a patent protected hydraulically operated product which is being sold throughout the UK, Europe and North America.
Due to continued growth and an increased product portfolio, Strickland MFG Ltd is looking to expand its Service Department to assist their large customer base on their hydraulically operated products.
Our existing customer base includes Hitachi Construction equipment, Kubota UK and Finning Caterpillar amongst others.
Role
Key duties will include the following:
* Processing a high-volume of emails, both internally and externally.
* Taking incoming and making outgoing calls.
* Troubleshooting & assisting customer enquiries.
* Scheduling technician appointments & processing job cards.
* KPI reporting of warranty claims with monthly postings.
* Managing parts & components stock portfolio.
* Receiving and processing orders from customers.
Candidate
The following qualities and experience will be required to thrive and develop within this role:
* Must be detail oriented.
* Hard working, resilient and focused person with a willingness to succeed.
* Excellent communication skills and a high regard for customer service levels.
* Polite, courteous manner with customers and colleagues.
* Strong organisational skills and ability to prioritise own workload.
* Strong IT skills, including Microsoft Excel and Outlook.
* Must own a car and have a full driving licence.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Experience:
* Administrative: 1 year (preferred)
* Service & Parts in Construction / Agricultural: 1 year (preferred)
Work Location: In person
Application deadline: 18/10/2024
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