ABOUT US M&P are Leica Geosystems main UK dealer and part of the Hexagon group. We are a progressive company supplying survey solutions to civil engineering, construction and land surveying industries. We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals. ABOUT THE ROLE The Sale & Hire Administrator is primarily responsible for qualifying and processing incoming sales orders & enquiries via multiple channels, as well as supporting the endeavors of the dedicated field-based sales team. This role will partner closely with all aspects of the M&P and wider Hexagon Group businesses to provide the right level of practical support in order to meet the company’s sales objectives and growth targets. RESPONSIBILITIES/DUTIES: Processing of basic sales enquiries for accessories, consumables and products which do not require demonstration or consultancy. Contribution to the Sales Pipeline by Logging, allocating and follow up of all sales enquiries received by email, telephone, webpage, and social media and processed via our ERP system. Partner closely with the Rental Department to provide the right level of support in order to meet the company’s sales objectives. Understand and qualify customer requirements through open questions to help generate opportunities and close orders Direct enquiries and opportunities after initial qualification to the field sales team to take forward as required. Enter and update customer information in relevant business management platforms. Process orders in an accurate and timely manner Handle occasional objections and grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and disseminate useful information to key stakeholders Dealing with conflicting priorities & tight timelines Managing delivery under pressure and in conjunction with stakeholders from other departments QUALIFICATIONS /EXPERIENCE Previous experience in a Sales / Rental / Customer Service role would be an advantage. Good knowledge of relevant operational computer programs and telephone systems. Knowledge of Microsoft ‘Business Central’ or Point of Rental ‘Syrinx’ would be an advantage. Ability to learn about new products and services and convey key salient features and benefits to prospective customers. Excellent communication and interpersonal skills. Good negotiation skills with the ability to justify value, resolve issues and address objections. Ability to work cross-functionally and collaborate with multiple stakeholders at all levels Organised and capable of managing multiple opportunities at different parts of the process from enquiry, quotation, closure, order and delivery. Team oriented – ability to work well with diverse, cross-functional teams EDUCATION: Good grades in GCSE English Language and Math’s or equivalent English (fluent written and verbal) is a pre-requisite. TRAVEL REQUIREMENTS: Domestic intercompany travel may occasionally be required for this role