Level 3 Information Communication Technician
Company: Comms-Byte
Full Address: Davenport House, 251 Wellington Road South, Stockport, Cheshire, SK2 6NG
Weekly Hours Worked: 40 hours a week – 9-17:30pm (1hr lunch)
Salary: £16,000
Contact Information:
Please reach out via email at JordanWhitworth@bpp.com or call 0113 3500 333
About the Company:
Founded in 1995, we deliver professional IT services to a broad range of businesses based in the Northwest of England. Our IT services are tailor-made for your business needs, ensuring that you receive the maximum benefits from our partnership.
Backed by an expert technical team, Comms-Byte guarantees effective support services that will keep your costs down and significantly improve your systems.
Job Description:
Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport.
Role Summary:
We are a small, close-knit team with a vibrant office environment and various Microsoft/Partner accreditations. We are a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians.
Key Responsibilities:
As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include:
* Providing customer support to external clients remotely.
* Getting involved in new releases and installations, testing, project work, and general IT support.
* Promoting a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary.
The key tasks include:
* Taking, analysing and resolving all first line support calls from clients.
* Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system.
* Control of our system monitoring system and identification of potential problems.
* Demonstrating initiative and the ability to think through and communicate resolutions at all levels.
* Exhibiting exceptional communication skills at all levels.
* Maintaining attention to detail to ensure effective customer contact.
* Upholding our Company image and values.
* Adhering to a smart dress code typical for an office environment.
Qualifications:
* Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Skills Required:
* An excellent understanding of our Company Service Ethic, its ethos and general technical capabilities and concepts.
* Strict adherence to the policies and procedures of the Company.
* A smart appearance and professional image must be maintained.
* A willingness to assist within other parts of the company.
Personal Qualities:
* Great communication skills.
* Ability to work on your initiative.
* Good problem-solving skills.
More Information:
The candidate will receive training in the following:
* Windows Server 2019/2022
* Windows 10/11
* Microsoft Office and Outlook in particular
* Active Directory
* Email Systems – Microsoft Exchange
* Networking – Routers, switches & UTM devices
* Helpdesk / 1st line support
* Hyper-V/VMWare Virtualisation
* Wi-Fi Networks
* Cloud Computing using Microsoft 365
* Business Telephone Systems
You will be a confident and effective communicator with the potential to develop excellent customer service skills, a willingness to learn and embrace new challenges, as well as a good foundation of technical skill. Full on-the-job training and access to Microsoft Certified training is available, so if you are keen to progress your career in a dynamic environment, please apply now!
Future Prospects:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
For more information, or to apply, please contact us at Hello@estio.co.uk or call Leeds – 0113 3500 333.
We look forward to hearing from you!
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
* Prioritise systems support tasks and monitor and maintain system performance.
* Maintain regulatory, legal and professional standards.
* Support the information systems needs for your business.
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