Job Description ROLE The Manager, Data Center (MDC) is responsible for the management and performance of a data center site(s). They act as the single point of contact for site-related matters and drive operational excellence by applying the four strategic pillars of Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance. RESPONSIBILITIES Operations & Compliance Manage the data center to ensure operational reliability, capacity management, and customer service performance. Ensure the data center operates in compliance with Health & Safety requirements, including supplier permits and site inductions. Implement and maintain site governance in line with SOC, ISO, and other relevant standards. Oversee the operation and optimization of monitoring and metering systems to ensure energy-efficient data center operation. Team Leadership & Development Lead, develop, and support a team of site engineers and technicians. Foster a culture of safety, quality, and service excellence. Ensure appropriate resource planning and team utilization to meet business needs. Incident & Risk Management Maintain a risk register for all assets on-site. Ensure the site meets customer SLAs and contract obligations. Oversee incident management and drive continuous improvement to minimize service disruptions. Customer & Stakeholder Engagement Collaborate with teams across Property Operations, Service Planning, and Customer Success. Manage site access and support customer visits, tours, and audits as required. Budget & Strategic Planning Manage and monitor the site budget, ensuring cost-effective operations. Approve customer capacity requests for power, space, and cooling. Develop and maintain a Multi-Year Site Plan, including asset replacement and upgrade plans. QUALIFICATIONS & EXPERIENCE 5–10 years of experience working in mission-critical mechanical & electrical environments, ideally within IT/Telecom or similar. 3 years of experience managing a team of direct and indirect reports. Proven experience in technical facilities management and maintenance governance. Familiarity with data center infrastructure and industry standards. Experience with maintenance management systems (Excel-based or corporate bespoke). ITIL and/or ServiceNow experience is advantageous. Strong leadership and communication skills. Fluent in English (written and verbal). KEY COMPETENCIES Commitment & Drive – Demonstrates strong motivation and willingness to go the extra mile. Adaptability – Open to change and accepting of new responsibilities. Problem-Solving – Capable of breaking down complex problems and identifying solutions. People Management – Defines roles clearly, motivates teams, and provides strong leadership. Customer-Centric Approach – Works across the business to ensure customer satisfaction and operational excellence.