Join our dynamic Supply Operations Team within the Superintendent Fleet Maintenance area of In-Service Submarines and become a crucial part of the Customer Liaison Team, providing essential support to operational submarines. In this pivotal role, you'll be at the heart of demand progression, customer support, and supplier management, ensuring the timely provision of materials critical for operational success. This is a fast-paced, agile, and dynamic position where your leadership, stakeholder relationship, and decision-making skills will be put to the test. You'll thrive on collaboration, working closely with other SDA/DE&S Delivery teams to support your customers effectively. We are committed to your professional growth, offering opportunities for training and on-the-job learning to ensure you deliver top-notch service. Your keen eye for detail, agility, and data management skills will be indispensable in this role. At the SDA, we champion flexible ways of working. Regular in-person attendance in our Clyde offices is required for a minimum of four days per week, to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. There may be a requirement for increased attendance during peak operational periods. Due to security requirements, this position is reserved for UK Nationals only. What you’ll be doing Supporting the day-to-day management of the delivery of In-service support within Customer Liaison Team in Supply Operations, according to customer requirements, delivery plans and support solutions - with a focus on supporting time critical provision of materials. Contributing to the management of risks, issues, and dependencies, communicating changes with stakeholders. Supporting the monitoring, analysing and interpretation of data to identify trends, risks, and issues. Contributing to the creation of service delivery plans and delivery approaches. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria: Experience of Stakeholder Management Experience of Delivering Customer Service Proficiency in use of Microsoft 365 (Outlook, word, Excel, Teams) In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Stakeholder Management - Awareness level Continuous Improvement to Optimise Support - Awareness level Delivering at pace - CSBC2 Leadership - CSBC2