Receive referral letters from GPs via the consultants and organise priority of action. Consult General Practitioners if there are discrepancies in referral letters. Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Regularly use the electronic referral service (eRS) system to accept/redirect/reject appointments as according to guidelines. Manage TAL reports received from Administration Manager and inform them of any problems or queries. Maintain outpatient waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts waiting list policy. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments that have been requested by wards/medical secretaries using the follow up waiting list. As required, telephone patients with urgent/last minute appointments. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Receive and distribute mail accordingly. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. Notify appropriate outpatient staff of changes/cancellations to clinics. Follow procedures for: requesting case notes, organising contents of case notes, requesting/amending transport bookings, requesting and printing clinic attendance lists. Ensure all case notes arriving into and departing from the department are traced on iPMS. Reception for the outpatient clinics. Book follow-up appointments when instructed to do so by the consultant or place on follow up waiting list. To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager. To carry out any other clerical duties as determined by the Line manager. Work within the framework of the Trusts Waiting List Policy and AGN (Admin Guidance notes) notes notifying the line manager of relevant issues in a timely manner