Job summary Are you looking for a rewarding career and do you want to be part of a friendly team? Do you have excellent interpersonal and communications skills ? Do you enjoy speaking with the public both face to face and over the telephone? Is providing good customer service a priority for you? Can you effectively manage multiple tasks and priorities? If you have said 'Yes' to each of the above, then we might just have the role for you We are looking for an experienced Receptionist / Administrator for Northgate Hospital based in Great Yarmouth. The role is a permanent position. We are looking for someone to work24 hours a week covering Wednesday, Thursday and Friday 8.30am to 5pm with additional hours to cover annual leave of the second receptionist. Main duties of the job To provide reception and switchboard cover Monday to Friday 8.30am to 5pm for Northgate Hospital. To provide administrative, typing and data support to the service as directed by the Business Support Manager. Administering the medical on-call and out of hours rota on a daily basis. Welcoming service users / carers and visitors to Northgate Hospital, ensuring that staff within the building are advised of their arrival. Passing on messages in a timely way. Maintain confidentiality within a busy reception area at all times. Manage room bookings. Responsible for patients monies and petty cash for the site. Use of trust systems and Microsoft packages. We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged to develop your skills and knowledge. Previous administration experience is essential. Full training will be given for the specific role and our systems. About us Benefits: Benefits included with this role are: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year gross per annum/ pro rata Contract Permanent Working pattern Part-time, Job share Reference number 246-GYW6730205 Job locations Northgate Hospital Northgate Street Great Yarmouth NR30 1BU Job description Job responsibilities Please refer to the attached job description, which details the full role and responsibilities of the receptionist post. Please do contact us, if you would like to discuss the role further or have an informal visit. Please visit our Facebook and Twitter page NSFTjobs Job description Job responsibilities Please refer to the attached job description, which details the full role and responsibilities of the receptionist post. Please do contact us, if you would like to discuss the role further or have an informal visit. Please visit our Facebook and Twitter page NSFTjobs Person Specification Qualifications Essential NVQ 2 Customer Services or equivalent qualification/experience. Desirable Knowledge of Trust's electronic records. NVQ Level 3 Business Administration Experience Essential Use of ICT applications/packages. Experience of working in a busy reception/office area. Knowledge Desirable Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills - Word, Excel, PowerPoint, Access Person Specification Qualifications Essential NVQ 2 Customer Services or equivalent qualification/experience. Desirable Knowledge of Trust's electronic records. NVQ Level 3 Business Administration Experience Essential Use of ICT applications/packages. Experience of working in a busy reception/office area. Knowledge Desirable Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills - Word, Excel, PowerPoint, Access Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address Northgate Hospital Northgate Street Great Yarmouth NR30 1BU Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)