The primary purpose of the role is to deliver an excellent customer service and experience for both the Company and its customers by working in our Client Services team. You will assist the Client Services Team Leader to provide our services to our clients and also assist our agents in the field. The role is located in our Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.
In addition, there is a requirement to deliver both Management and Client led KPI’s to ensure we achieve targets set for the business across a range of activities.
Key Relationships
Internal
* Head of Office Operations
* Client Services Team Leader
* Court & Warrant Team
* Customer Contact Team
* Quality Assurance Team
* Field Agents
External
* Our Clients
* Suppliers / Third Party Contractors
Skills and Experience
* Must be organised and follow protocols to deliver a high and consistence service.
* Must be adaptable, flexible, and react positively to change.
* Good work ethic with the ability to work within defined timescales.
* Be approachable and motivated.
* Be able to work in a team environment and be able to multitask.
* Be able to plan and efficiently manage own workload.
* Be proficient in Microsoft Office, and able to adapt to custom built CRM systems.
* Preferably have experience in an office-based team.
* Preferably have experience in the ...