Meadow Lakes has an exciting opportunity for a Senior Receptionist to join our reception team on our busy holiday park. The role will entail welcoming our guests in a polite and professional manner, to meet our standards of exceptional customer service, and ensuring that the reception runs efficiently with a welcoming atmosphere for our guests and owners.
Responsibilities include:
1. Welcoming and checking in our guests
2. Incoming and outgoing telephone calls
3. Making reservations, providing options of upgrades
4. Dealing with our third-party booking agents such as Hoseasons, Booking.com and Airbnb
5. General reception administration including emails
6. Dealing with customer queries, and any initial concerns or issues
7. Helping our guests enjoy their holiday by providing park knowledge and local knowledge
8. Using office systems to ensure they run smoothly and efficiently
9. Managing our owners subletting scheme
10. Cashing up daily banking and Petty Cash
11. Liaising with all other departments such as Housekeeping, Maintenance and Head Office
12. Desire to take on responsibilities
13. Any other duties required by the Park Manager
We are looking for a candidate that can communicate effectively, with the ability to work under pressure in a busy environment and has a passion in working with the public.
This is a permanent role, and you will be required to work 37 ½ hours per week over 5 days March-September and 25-30 hours between October-February. Due to the nature of the business, days of work will include a Saturday or Sunday, and some later shifts in peak weeks (no later than 8.30pm), so a positive flexible attitude is required. Days of work will be on a rota basis.
Experience required: within the holiday sector.
Rate of pay: £14.80 per hour depending on experience
Job Type: Permanent
Pay: £14.80 per hour
Expected hours: 25 – 37.5 per week
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
* Weekend availability
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Travel Arrangements
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