Operational Customer Support Executive - Barnsley Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Job Summary The Operational Customer Support Executive will be a key player in supporting the sales team within our company. This role involves managing administrative tasks, ensuring smooth sales operations, and delivering excellent customer service. The ideal candidate will have a strong background in sales administration, preferably within the IT sector, and possess exceptional organizational and communication skills, plus be proactive and organised. This role would suit someone with account management experience or candidates who want to progress to an account management role in time. Key Responsibilities Sales Support: Assist the sales team with daily operations, including preparing sales proposals, quotes and customer financial analysis. To assist by ensuring the correct sales collateral is always available and to be responsible for maintaining a library of sales collateral. Procurement: To have a relationship with suppliers and contractors to ensure we get the best price and to procure necessary products and services, ensuring timely delivery in a proactive manner to meet customer requirements. Customer Success: Act as the primary point of contact for customers, addressing enquiries, resolving issues, and ensuring a high level of customer satisfaction. Data Management: Maintain accurate records of sales activities, customer interactions, and inventory levels using CRM software. Inventory Management: Monitor inventory levels and ensure the correct stock items are always available. Order Processing: Accurately process non-complex customer orders from receipt to delivery, ensuring all details are correctly entered into the system. This is to include processing of sales invoices. Collaboration: Proactively collaborate with other departments to ensure seamless processes. Process Improvement: Identify opportunities to streamline sales operations and implement best practices to enhance efficiency. Skills Strong organizational and multitasking abilities. Excellent communication and interpersonal skills both in person and on the telephone. Proficiency in CRM software and Microsoft Office Suite. Analytical mindset with the ability to interpret data. Customer-focused with a commitment to providing exceptional service. Familiarity with IT products and services (Preferable but not essential) Personal Attributes Detail-oriented and highly organized. Proactive and able to work independently. Strong problem-solving skills. Ability to work under pressure and meet deadlines. Team player Hours of work: Monday - Friday 9 - 5 pm (some flexibility around the hours) with 30 minute lunch break Holidays: 23 stat bank holidays (3 days must be used for the christmas break) Workplace Pension Please note that only candidates with the legal right to work in the UK will be considered for this position. Proof of eligibility will be required at the time of application.