Job Description Location: Central London (EC1R)
Overview
To provide a high-quality technical service to customers, by installing, servicing, repairing and maintaining their bean to cup coffee machines, water taps and other drinks equipment. To attend customer sites, mainly in and around London, to repair machines, carry out pre-installation site checks, filter changes and drink quality audits, preventative maintenance and installations.
Key Areas Include:
Call outs
Installation & Tastings
Service
PPMs
Tastings and Quality Checks
Key Responsibilities:
Call Outs
Attend emergency calls allocated by Customer Service Desk (CSD) and in line with our SLAs.
Fault find, repair machines and identify problem areas ensuring appropriate action is taken to minimise future breakdown.
Installations & Tastings
Install new coffee machines, water taps and other drinks equipment, liaising with the customer on-site to ensure they are happy with the drink set up.
Provide customers with full training on the operation and care of the equipment.
Service
Carry out PPMs on equipment including PSSR pressure tests.
Complete all service ...