In our Customer Service Administrator role, you’ll be delivering a first-class customer experience across various methods of customer contact (including on-line services, social media, web forms and in person); with a strong focus on providing an early resolution. Location : Rushden Office, with potential travel to our head office in Milton Keynes up to 2 days per week Salary: Up to £27,100 per year Contract: 9 month contract ⏰ Your week : 36.25 hours per week, Monday to Friday 9am to 5pm. ✨ Snapshot of your role This is what your day will look like as our Customer Service Administrator: To monitor, record and respond to inbound customer digital and social media enquiries, providing a response within service level agreements and taking ownership of the enquiry through to completion. To monitor cases and activities in the Customer Services and Repairs dashboards. Allocate tasks where required ensuring that cases do not go overdue and are completed within service level agreements. Take ownership and resolve any cases where possible. Escalate to the Customer Services Team Leader any instances of non-compliance with service level agreements. To provide front line reception services at our Rushden office, providing an excellent level of customer service to any external visitors and colleagues visiting the office. During busy periods within the Access Centre, support the Customer Services Advisors by taking inbound telephone calls to achieve key performance levels, delivering an excellent level of customer service to our customers and resolving their enquiry at first point of contact. Your toolkit for success To thrive in our Customer Service Administrator role, you’ll need: Knowledge of IT applications such as Word, Excel, email and Microsoft Outlook. Prioritise workloads and is able to meet set deadlines and produce work accurately. Deliver a multi-channel customer service (i.e., by phone, face-to-face, on-line etc). Please note that having a full UK driving licence and access to a vehicle is essential for this role. Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. ❤ ️Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Perks of working at Amplius 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary Paid professional subscription for membership fees relating to your role Employee Assistance Programme offering free wellbeing tools, free flu jabs and more Health cash plan giving cash back for everyday health checks such as optical and dental Cycle to Work and Electric Car Lease schemes High street, holiday and gym membership discounts Plus lots more once you join The important stuff We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference. The Benefits Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development Documents