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ABOUT YOU
We are looking for a passionate and guest-focused Wellbeing Manager to join our incredible Wellbeing team at Pan Pacific London.
You show confidence, empathy, and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.
If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
The Wellbeing Manager ensures that the highest standards of customer care and facilities management are followed, reporting to the Director of Wellbeing to ensure the highest possible guest satisfaction and the efficiency of the facility's operation, creating a well-being experience that exceeds guests' expectations.
It is the Wellbeing Manager's responsibility to ensure the Wellbeing Department operates effectively and efficiently for the best possible guest and staff experience whilst achieving the department's business goals.
Your tasks as a Wellbeing Manager will include but not be limited to:
1. Overseeing the upkeep and operation of the hotel's wellbeing facilities, including reporting and escalating maintenance or cleanliness issues where required, and maintaining safety practices.
2. Demonstrating motivation, energy, and attention to detail in all tasks.
3. Working and supporting the Director of Wellbeing with commercial and strategy planning, managing P&L and implementing quality controls.
4. Ensuring the satisfaction management of our guests, residents, and members.
5. Commercial and Strategy Activation.
6. Health and Safety and Sustainability Representative.
BENEFITS OF WORKING AS A WELLBEING MANAGER AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:
1. Access to Mental Health First Aiders.
2. Celebrate your Birthday with an extra day off.
3. Cycle to Work Scheme.
4. Seasonal Ticket Loan.
5. Enhanced Maternity and Paternity Policy.
6. Eye Care Voucher Scheme.
7. Social & Employee Wellness Activities.
8. Employee Assistance Programme including 24/7 virtual GP and financial advisors.
9. 2 Hotel-Wide Social Events a year as well as additional social gatherings.
10. Dry cleaning for uniforms and work attire.
11. Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year.
12. Guest Experience Programme.
13. Discount on our Food and Beverage Outlets.
14. Discount on Internal Spa Treatments.
15. Culture Club – Focuses on Diversity and Inclusion.
16. Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties.
17. Complimentary meals prepared for you by our chefs.
18. 2 Study Days per year (fully paid and in addition to your annual leave).
19. 2 Volunteer Days per year (fully paid and in addition to your annual leave).
20. Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group.
21. Additional YuLife Perks.
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:
* Hotel of the Year, Group 2023 | Catey Awards.
* Hotel of the Year, London 2022/2023 | AA Hospitality Awards.
Our team can’t wait to welcome you.
Please note that all applicants for the Wellbeing Manager role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as Wellbeing Manager will be required from all candidates.
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