Job Title: Service Advisor
Location: Uttoxeter, UK
Salary: £35,000 per annum
Job Type: Full-time
We are working with a reputable used car garage in Stoke-on-Trent, committed to delivering exceptional service and quality to our customers. Our team is dedicated to maintaining high standards and ensuring customer satisfaction.
The successful candidate will act as the liaison between our customers and service technicians, ensuring a seamless and positive experience for all clients.
Responsibilities:
Greet customers and direct them to available mechanics.
Consult with mechanics regarding necessary repairs and possible alternatives.
Provide in-depth information about available parts and service options to customers.
Answer questions about service outcomes, schedule appointments, and manage vehicle drop-off and pick-up.
Advise customers on warranty protections, potential cost savings, and the advantages of trading in versus repairing their car.
Oversee the dealership’s workflow and schedule to ensure efficiency.
Maintain positive customer relationships to encourage repeat business.
Ensure all details on services rendered and costs are communicated to customers and process their payments.
Liaise with service technicians about parts ordering and ensure parts are available when needed.Requirements:
Proven work experience as a Service Advisor or in a similar role.
Strong understanding of automotive technology and the automotive industry....