Operations Manager - HQ Based
About the Business…
RETAIL AI is a dynamic technology startup based in Scotland, specialising in audio and artificial intelligence solutions for customer-facing businesses. Over the past year, the company has launched several innovative solutions, including an Anti-Theft AI module that integrates seamlessly with retailers' existing audio and CCTV hardware. With recent funding secured to support growth and expansion, the business is now looking for an Office & Business Manager to oversee day-to-day commercial operations from our Lanarkshire HQ.
What We Require…
We are seeking a highly organised and proactive person to oversee and coordinate key operational functions across the company. This role will involve ensuring smooth operational management, streamlining commercial processes from enquiry to delivery, and maintaining oversight of HR, supply chain logistics, commercial & customer service & support functions. Your ability to manage multiple responsibilities, communicate effectively, and implement efficient processes will be crucial to supporting the company's ongoing success.
Key Responsibilities:
Oversee daily office operations, ensuring all business functions run efficiently. Support and coordinate sales, supply chain, and IT operations. Assist with HR functions, including recruitment, onboarding, and team management (4-6 direct reports). Develop and implement processes that enhance operational efficiency and align with business strategy. Manage procurement, supplier relations, and stock control to maintain seamless supply chain logistics. Support the commercial process from initial enquiry through to delivery, ensuring a smooth customer journey. Ensure compliance with company policies, regulations, and industry standards. Coordinate customer service operations to enhance customer satisfaction and retention. Oversee department budgets and operational costs. Provide regular reporting on business performance and suggest improvements.
What is on Offer…
* Package: Up to £48k Basic (dependent on experience) with OPTE of £60k.
* A dynamic, fast-growing environment with opportunities for career progression.
* A chance to play a pivotal role in the operational success of a cutting-edge technology startup.
This role is ideal for a hands-on, versatile professional who thrives in a fast-paced environment and enjoys ensuring all aspects of a business run smoothly. If you have a strong background in office management, business operations, or a similar role, we’d love to hear from you!