Job role: Order To Cash Credit Controller
Location : Menzies distribution - Verdant 2 Redheughs Rigg South Gyle EH12 9DQ
Salar y: £24,000 per annum
Shift Pattern: Monday- Friday, 9am-5pm - Hybrid / 2 days in office (Verdant) - 36.25hrs per week
Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in our Edinburgh ofiice (Verdant)
KEY RESPONSIBILITIES
* Work within Credit Control team to deliver a high standard of service
* Accept training to expand knowledge to ensure the requirement of the business is met
* Highlight issues of conduct within team
* Competent in Microsoft Office (specifically Word and Excel)
* Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
* Liaise with key internal stakeholders and customers where required
* Work well as an individual and as part of a wider team
* Experience in dealing with multiple tasks and prioritising workload
* Assist with training of Team to increase their knowledge and efficiency, as instructed by the Team Leader
* Assist in managing the allocation of work within the Team in the Team Leaders absence
* Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
* Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
* Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
* Support other commercial teams with project work where necessary, ensuring deadlines are achieved
* Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
* Understand the significance, the use of the data in other departments/branches and its influence
* Communicate effectively with internal and external customers as required
* Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
* Customer – Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
* Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
* Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
* Reporting on Debt performance and issue to management.
* Record and resolve disputes both internally and externally around outstanding invoices.
* Production of debtor reports for portfolio
* Customer Account Reconciliations
* Maintain and strengthen relationships with internal and external customers
* Negotiating re-payment plans
* Work with administration team to ensure timely allocation of all cash
* Ongoing review of credit limits, ensuring customers remain within their credit limit
KEY SKILLS & COMPETENCIES:
* Positive attitude
* Team player
* Good attention to detail
* Adapts well to change.
BENEFITS:
* 31 Days Annual Leave (Pro-Rota)
* Pension Scheme
* Life Cover
* Cycle to Work Scheme
* Eye Care
* Free On-Site Parking
* Onsite Canteen
A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.