Sales / Stock AdministratorSalary negotiable dependent on experienceDaventry, NorthantsMonday to Thursday 8.30am until 5pm & Friday 8.30am until 4pmPermanentOur long established Daventry client is looking to recruit a permanent Sales Administrator.Customer Services & After Sales Administrator responsibilities:
1. Providing a warm and friendly first point of contact as a representative of the company to all external contacts
2. Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
3. Processing of credit card payments via virtual terminal
4. Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365)
5. Releasing orders for shipment to the warehouse accurately and in a timely manner
6. Relaying delivery date changes / updates to customers as and when required
7. Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
8. Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market
9. Gradual development of technical product information and applications
10. Where required, delivery and re-stocking of consignment cupboards within custome...