Job summary To work as part of the Ophthalmology Outpatient team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence. Be able to work without constant direct supervision using initiative within the level of competence for the post. Act as a role model at all times, reflecting the Trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback. Act as an advocate on behalf of patients and service users, recognising, respecting and responding to the diverse needs of our population. Main duties of the job We are looking for an enthusiastic, dynamic and committed Healthcare Assistant and will welcome any forward thinking, caring individual who is committed to providing a high standard of patient care to our patients. You must display excellent communication skills and be confident to deal with patients, families, carers and members of the multidisciplinary team. You will be given the appropriate training to undertake specific Ophthalmic investigations under the instruction and supervision of clinicians and nurse in charge. About us We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 372-SURG1912 Job locations Calderdale Royal Hospital and Huddersfield Royal Infirmary Huddersfield HD3 3EA Job description Job responsibilities Patient Care Duties Under the direction of the Registered Healthcare Professional, provide high quality personalised care in accordance with agreed local and national standards using a wide range of skills. Achieve and maintain core and specific competencies as per HCSW Development pathway and agreed by manager. Assist with the safe moving, handling and mobilisation of patients when required. Communicate effectively with kindness, warmth and compassion recognising when there are barriers to communication where support may be required. Act as a patient and staff advocate, escalating concerns and challenging poor behaviour or practice appropriately. Maintain accurate records of care within area of responsibility. Involve patients and carers/relatives in delivery of care. Provide reassurance and support to patients, carers/family. Support the maintenance and cleanliness of the clinical environment by attending to general tidiness of the area including unpacking and storage of stock deliveries. Report any estates issues appropriately. Support clinical teams to fulfil cleaning responsibilities as identified in the National Cleaning Standards framework. Contribute to minimising the effects of disruptive abusive behaviour and the protection of individuals from abuse. To answer the telephone and relay messages appropriately. To support administrative functions as directed by the nurse in charge. Develop own skills and knowledge and contribute to the development of others. Assist with the induction of new Health Care Support Workers Recognise and respond appropriately to urgent and emergency situations. Ensure the effective and efficient use of resources and contribute ideas to cost improvement programmes. Report any incidents, concerns, complaints or accidents to the Nurse in Charge completing adverse incident forms as required. Attend and participate in team/ward/department meetings. Support the psychological and emotional wellbeing of patients, carers and families. To ensure that no action or omission on your part is detrimental to the condition, safety, well-being and interest of the patients. Clinical Duties Must be able to undertake other tasks appropriate to the clinical environment with necessary training and as directed by the Ward Manager or Department Lead: Undertake physiological observations: blood pressure, pulse, temperature, respirations and oxygen saturations as directed by the nurse in charge and record appropriately on EPR and Medisight. Attend training in the use of equipment and devices appropriate to role and reports faulty equipment promptly. Departmental equipment cleaned and labelled. Participate in audit activities at the request of the Ward manager / Department lead Act as a chaperone to support privacy and dignity of patients when required. Patient Safety and Experience Understand importance of individual role and contribution in ensuring that patients, service users and carers have a positive experience of care. To ensure appropriate escalation of concerns and use of incident reporting system. Take responsibility for adapting communication style to meet the needs of patients, service users and carers adopting basic de-escalation techniques when needed. Ensure up to date knowledge of risks in the area and any key safety messages as communicated by the Ward Manager/ Department Lead. Ensure active participation in safety initiatives in the ward or department such as safety briefs. Ensure compliance with infection prevention and control practices reporting any concerns to the nurse in charge. Understand own contribution in creating a psychologically safe environment by displaying appropriate behaviours and treating colleagues and service users with respect and civility. Communication To establish and maintain good working relationships with members of the multi -disciplinary team. Ensure effective communication using professional language and ensuring that conversations take place in an appropriate setting. Communicate with patients, service, users and carers at a pace and tone that is understood, using communication aids as required. Ensure high standard of written communication in areas of responsibility. Takes an active part in Team Meetings. Give clear and concise advice to people on the procedures in place e.g. PALS, complaints. Introduces self to patients. Job description Job responsibilities Patient Care Duties Under the direction of the Registered Healthcare Professional, provide high quality personalised care in accordance with agreed local and national standards using a wide range of skills. Achieve and maintain core and specific competencies as per HCSW Development pathway and agreed by manager. Assist with the safe moving, handling and mobilisation of patients when required. Communicate effectively with kindness, warmth and compassion recognising when there are barriers to communication where support may be required. Act as a patient and staff advocate, escalating concerns and challenging poor behaviour or practice appropriately. Maintain accurate records of care within area of responsibility. Involve patients and carers/relatives in delivery of care. Provide reassurance and support to patients, carers/family. Support the maintenance and cleanliness of the clinical environment by attending to general tidiness of the area including unpacking and storage of stock deliveries. Report any estates issues appropriately. Support clinical teams to fulfil cleaning responsibilities as identified in the National Cleaning Standards framework. Contribute to minimising the effects of disruptive abusive behaviour and the protection of individuals from abuse. To answer the telephone and relay messages appropriately. To support administrative functions as directed by the nurse in charge. Develop own skills and knowledge and contribute to the development of others. Assist with the induction of new Health Care Support Workers Recognise and respond appropriately to urgent and emergency situations. Ensure the effective and efficient use of resources and contribute ideas to cost improvement programmes. Report any incidents, concerns, complaints or accidents to the Nurse in Charge completing adverse incident forms as required. Attend and participate in team/ward/department meetings. Support the psychological and emotional wellbeing of patients, carers and families. To ensure that no action or omission on your part is detrimental to the condition, safety, well-being and interest of the patients. Clinical Duties Must be able to undertake other tasks appropriate to the clinical environment with necessary training and as directed by the Ward Manager or Department Lead: Undertake physiological observations: blood pressure, pulse, temperature, respirations and oxygen saturations as directed by the nurse in charge and record appropriately on EPR and Medisight. Attend training in the use of equipment and devices appropriate to role and reports faulty equipment promptly. Departmental equipment cleaned and labelled. Participate in audit activities at the request of the Ward manager / Department lead Act as a chaperone to support privacy and dignity of patients when required. Patient Safety and Experience Understand importance of individual role and contribution in ensuring that patients, service users and carers have a positive experience of care. To ensure appropriate escalation of concerns and use of incident reporting system. Take responsibility for adapting communication style to meet the needs of patients, service users and carers adopting basic de-escalation techniques when needed. Ensure up to date knowledge of risks in the area and any key safety messages as communicated by the Ward Manager/ Department Lead. Ensure active participation in safety initiatives in the ward or department such as safety briefs. Ensure compliance with infection prevention and control practices reporting any concerns to the nurse in charge. Understand own contribution in creating a psychologically safe environment by displaying appropriate behaviours and treating colleagues and service users with respect and civility. Communication To establish and maintain good working relationships with members of the multi -disciplinary team. Ensure effective communication using professional language and ensuring that conversations take place in an appropriate setting. Communicate with patients, service, users and carers at a pace and tone that is understood, using communication aids as required. Ensure high standard of written communication in areas of responsibility. Takes an active part in Team Meetings. Give clear and concise advice to people on the procedures in place e.g. PALS, complaints. Introduces self to patients. Person Specification QUALIFICATIONS / TRAINING Essential English and Math GCSE grade 9-2 (A-E) or equivalent or high level of literacy and numeracy skills demonstrated within application Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer Willingness to undertake any training or development relevant to the role Competent in cannulation /venepuncture/plaster training and specialist dressings Desirable Moving and Handling Infection Control Customer Care Competent / able to evidence the completion of Health Care Assistant core competencies Competence based level 3 Qualification e.g. NVQ or Diploma in Healthcare Support KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Previous employment with a healthcare setting (18 months) Insight into the roles of responsibilities of the post Demonstrate a commitment to a caring profession Understand the importance of record keeping Literacy Skills IT skills Desirable Experience of record keeping COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES Essential Ability to work as a team member Ability to work in a busy environment Able to use own initiative Aware of own limitations/ level of competence Good communication Skills Desirable Plan delegated workload Person Specification QUALIFICATIONS / TRAINING Essential English and Math GCSE grade 9-2 (A-E) or equivalent or high level of literacy and numeracy skills demonstrated within application Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer Willingness to undertake any training or development relevant to the role Competent in cannulation /venepuncture/plaster training and specialist dressings Desirable Moving and Handling Infection Control Customer Care Competent / able to evidence the completion of Health Care Assistant core competencies Competence based level 3 Qualification e.g. NVQ or Diploma in Healthcare Support KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Previous employment with a healthcare setting (18 months) Insight into the roles of responsibilities of the post Demonstrate a commitment to a caring profession Understand the importance of record keeping Literacy Skills IT skills Desirable Experience of record keeping COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES Essential Ability to work as a team member Ability to work in a busy environment Able to use own initiative Aware of own limitations/ level of competence Good communication Skills Desirable Plan delegated workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address Calderdale Royal Hospital and Huddersfield Royal Infirmary Huddersfield HD3 3EA Employer's website https://www.cht.nhs.uk (Opens in a new tab)