Medical Receptionist & General Administrator
We are a busy and rapidly expanding GP surgery looking for 2 full time, experienced medical receptionists/Administrators for an immediate start.
You will be required to work between our main site at Manor Street, Glossop and our two other sites, in Glossop and Hadfield.
The successful candidates will be the first point of contact for our patients and will have excellent customer care skills along with a pleasant and helpful personality. You will be willing to take part in all aspects of surgery activity and have a good work ethic and proactive attitude to your role. Duties will include, but are not extensive to:
Manning our front reception desk and assisting our patients both face to face and by telephone. You will also be proficient at dealing with all practice administration including communication via email and online correspondence.
Prior experience of working in a General Practice setting would be desirable, however we will happily consider candidates who have exceptional customer care, IT and communication skills (incl. email & Microsoft Office applications).
Main duties of the job
Please see attached Job Description for full role specification but duties of the role will include:
* To maintain the day-to-day smooth operating of reception processes, associated administrative processes and telephone systems.
* To ensure patients and clients are offered a high quality, efficient service which is confidential, professional, knowledgeable and polite at all times.
* To provide a first line contact to patients and clients in person and via telecoms and IT.
* Greeting and welcoming visitors.
* Booking, amending and cancelling appointments and Care Navigation of patients to the appropriate clinician or service.
* Assisting GPs with administrative tasks as part of our new online triage HUB.
* Carrying out requests from management as needed.
* Maintaining stock and ordering supplies.
* Answering emails and sorting post.
* Any other duties required by the GP practice and consistent with the role.
About us
We are a well-established 3 site training practice with a current patient population of 20,500. All practices are situated in the heart of the beautiful towns of Glossop & Hadfield, close to local amenities and close to the two local railway stations with direct links to Manchester Piccadilly. Glossop & Hadfield are surrounded by the stunning scenery of the High Peak and sit on the edge of the spectacular Derbyshire Peak District.
Well-managed and pro-active training practice for FY2, ST2 & ST3.
Friendly and welcoming patient community.
Excellent collaboration with PCN & neighbourhood colleagues.
7 GP Partners.
3 Advanced Practitioners.
11 Nursing staff.
1 Practice Paramedic.
20+ Administration support staff.
A variation of PCN staff (incl. Health Team, Paramedics, Pharmacists).
Fully Computerised EMIS Web/ paperless systems.
Total Triage model for GP appointment booking.
Fully compliant with e-RS (electronic referrals system).
Committed to delivering first class primary care to our patients.
High performing practice.
For further information please visit our surgery website manorhousesurgery.co.uk.
Job responsibilities
Main Purpose of the Post
To maintain the day-to-day smooth operating of reception processes, associated administrative processes and telephone systems.
To ensure patients and clients are offered a high quality, efficient service which is confidential, professional, knowledgeable and polite at all times.
To provide a first line contact to patients and clients in person and via telecoms and IT.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths (or equivalent).
Experience
* Customer Care Skills and Processes.
* General Clerical Skills and Processes.
* Good communication and interpersonal skills.
* Health Service or General Practice work.
* Clinical system experience.
* Experience of dealing with the public.
* Experience of working under pressure and to deadlines.
* Ability to multitask under pressure.
* Familiarity with IT applications such as Word, Excel.
* General office work.
* Basic computer experience.
* Willing to demonstrate commitment to the demands of the post.
* Willing to learn new aspects of IT.
* Willing to work in a team.
* Willing to undertake training as necessary.
£11.44 an hour increasing to £11.50 on completion of probation period.
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