Customer Services Adviser needed in Honiton, £15.43ph PAYE - Reference: 5258142
Looking for candidate to as soon as possible !
Full time role office based at the above location. (no home working)
To deliver an outstanding, informative and responsive customer contact service in resolving a broad range of customer enquiries, at first point of contact where practicable, through various channels (face to face, over the telephone and through digital media/online).Core accountabilities:1. Takes responsibility for and resolves, in a timely and courteous way, a wide range of customer enquiries. These may be by telephone, email, social media, text message, face to face or in writing, and may be complex. Provide clerical and administrative duties as required.
2. Demonstrates an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems (CRM Customer Relationship management).
3. Delivers customer satisfaction through effective and efficient engagement with customers, keeping them informed of the progress of their enquiry and retaining ownership of queries until they are resolved or passed to specialist areas. Promotes and positively supports digital services within the Council.
4. Contributes positively to East Devon District Council’s customer service standards and promotes East Devon District Council in a positive manner.
5. Han...