Rewards and Benefits on Offer
* Varied and interesting job role.
* Great resources.
* Great team culture.
* Any support required is provided.
The Company you will be working for;
Our client is an established and successful company based in Spennymoor. They are currently looking for a Sales Administrator to join their team. If you are interested and meet the person specification of the job role, please apply below.
The Job You’ll be Doing;
* Dealing with incoming sales queries from retail trade and business to business customers by telephone, email and in person.
* Communicating with customers regarding ongoing orders.
* Processing and sending quotations.
* Using a web chat function to help customers visiting our website.
* Maintaining customer files and records/CRMs for all customer contact.
* Processing of Credit Card and Cash payments from trade customers and members of the public.
* Helping to co-ordinate deliveries and liaise with delivery drivers.
* Raising despatch notes and other relevant paperwork.
* Dealing with delivery date chases and deliveries which need to be rearranged.
* Responsible for follow up calls and emails to ensure the customer has received a good service and to encourage feedback/reviews.
* Be able to organise and work in an efficient and timely manner.
* Covering other job roles in the case of holidays/absence.
About You;
* Must have proven internal sales experience of 2 years+, ideally in manufacturing.
* Professional adaptable attitude and willingness to learn, develop and take on new tasks as required.
* Able to understand the importance of following procedures both within our company and that of our business to business customers to ensure that any feedback received is positive.
* Must have excellent organisational and multi-tasking skills to enable all tasks to be completed in a timely and organised manner.
* Excellent communication skills and able to work well as part of a team.
* Good attention to detail when processing data and orders etc with the ability to follow procedures and tasks through to completion.
* Sound computer-based skills are essential which can be demonstrated from previous roles.
* Excellent numerical skills and be able to price accurately including discounts.
* The candidate must be willing to carry out a variety of tasks as and when required to help out in other departments.
* The candidate must be able to carry out tasks and work to procedures set out to them by the office manager