Role: Customer Contact Receptionist Location: Tresham College – Corby Campus Salary/Benefits: Salary from £22,734 per annum (Pro-Rata) DOE and Qualifications, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses. Hours/Weeks: 30hrs per week – 08.00 – 14.00 Monday to Friday Contract Type: Permanent – Part Time About the role: We are currently seeking a Customer Contact Receptionist to join our Customer Services department at The Bedford College group. As a Customer Contact Receptionist, you will be providing a professional, high-quality front of house service to customers, including: Maintaining a professional appearance, behaviour and attitude to deliver a high-quality service in a customer focused way at all times. Being a friendly and helpful main point of contact, dealing with all customers quickly and efficiently. Maintaining an efficient, well-organised, tidy reception area. Managing the College’s “New Staff” inbox and ensuring it is actioned daily. Welcoming visitors, checking the visitors booking system, issuing ID cards, and managing visitor procedures as per health and safety, safeguarding, and GDPR legislation. Answering calls using the College switchboard system and directing calls appropriately. Providing a front-line service to students, including directing them to classrooms. Performing checks on Part-Time course Welcome packs and ensuring prompt collection by course tutors. Carrying out regular stock checks, monitoring stock levels, and notifying the Customer Contact Manager when more stock is needed. Working effectively as a member of the Sales & Marketing Directorate and carrying out duties as assigned by the Customer Contact Manager or Head of Enquiries and Admissions. Participating in recruitment events like Open Days and Welcome Events. About you: Have English and mathematics at GCSE grade A-C/9-4 or equivalent. Have experience in a customer service environment. Have experience using the internet and email. Have experience dealing with challenging situations to achieve a positive outcome. Possess the ability to be friendly and welcoming. Possess the ability to maintain record systems. Possess the ability to remain calm, patient, and polite in customer interactions. Demonstrate professional behavior and appearance at all times. Able to promote and safeguard the welfare of children, young people, and vulnerable adults. Interviews to be held: TBC Successful candidates must demonstrate alignment to our organisational VISION values: Valuing Teamwork - We work together to achieve great things. Improving Continuously - We challenge ourselves to always do better. Student Centred - Doing what is best for our students is our priority. Inclusive - Celebrating diversity and learning from each other. Open and Caring - We care about the wellbeing of our staff, students, and community. Nurturing Education Excellence - Promoting educational excellence by challenging our students. About The Bedford College Group: The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students each year. The Group includes colleges in Bedfordshire and Northamptonshire and has community-based Learning Centres that offer IT training. Safeguarding our Students: The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people. Successful candidates will undergo a thorough vetting process, including an enhanced DBS check and satisfactory references.