Kingdom Services Group excels in providing best-in-class people, technology, and training solutions. Our group suite of services includes security, cleaning, recruitment, and healthcare with training (Kingdom Academy) underpinning all services.
With an annual revenue of £235m and a talented team of 10,500+ permanent and temporary people, we operate from our National Support and Command Centre in Merseyside. Our UK network includes offices across the UK in Edinburgh, Glasgow, Birmingham, London, and Belfast to serve you with care. Internationally Kingdom also has a significant presence in
Kingdom Services Group have an excellent opportunity for an experienced IT Software Manager to join our IT Department.
Hours: 40 hours per week, Monday to Friday 09:00 - 17:00.
Salary: £40,000.00 Per Annum.
Where: Our Head Office, Newton-le-Willows WA12 area.
The IT Software Manager will oversee the management and improvement of both new and existing software systems in the organization.
This role ensures that all software tools meet business requirements, comply with standards, and improve overall efficiency.
The manager will collaborate with internal teams and external vendors to deliver reliable software solutions while maintaining industry standards.
What's in it for you?
* Access to advanced / early pay scheme.
* Death in Service Insurance Scheme.
* Free uniform.
* Free equipment.
* Free colleague app - links to huge benefits, mental health & wellbeing support and much more.
* Free on-site parking.
* Community social value days (available at Line Managers discretion and in line with CSVD policy).
* Weekly recognition and reward scheme.
* Refer a friend monetary scheme (terms and conditions apply).
* Award winning team and supportive work environment.
What the role is
Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:
Strategic IT Projects:
* Work on roadmaps with the Head of IT to implement strategic enhancements, including new software rollouts, migrations, and system upgrades.
* Highlight and implement process and system improvements.
Existing Software Management
* Oversee the management of software licenses, renewals, and ensure the continued relevance of all current software solutions in use.
* Work closely with internal teams to assess the organization’s software needs and ensure that the right tools are in place for current and future requirements.
Documentation and Training
* Ensure that training material is available on all software, both existing and new, to maximize efficiency and proper usage among staff.
* A collaborative approach to mentoring, fostering growth and knowledge sharing within the team.
Collaborate with Colleagues
* Serve as an escalation point for complex support issues.
Supplier and Vendor Management
* Build and manage strong relationships with software vendors and suppliers to ensure reliable service delivery and cost-effective solutions.
Compliance
* Ensure all software and systems comply with industry standards.
Reporting
* Implement and manage reporting processes to track key metrics such as efficiency, customer satisfaction, and overall service performance.
What we need from you - skill base requirements:
Experience
* 5+ years of experience in IT and hands on experience with Microsoft 365 and Azure expertise, supporting both remote and in-office environments.
* Proven experience in identifying, sourcing, and implementing new software solutions in sourcing and deploying new software.
Professional Qualifications & Licenses (holding or working towards a distinct advantage)
* A driving license holder.
* A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
* Other appropriate professional qualifications.
The successful applicant will match the below skill set
* Excellent analytical skills and logical approach to problem solving.
* Technical knowledge & project management skills.
* Effective communication with both technical and non-technical stakeholders.
* Passion for learning new technologies and applying them to create efficiencies and solve user problems.
* Microsoft 365 Administration and support.
* Knowledge of no-code/low-code platforms.
* Skilled in selecting and managing off-the-shelf software solutions.