AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. our highly trained team works hand-in-hand with organization’s worldwide – including more than 80% of Fortune 100 companies so if you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career The Job The Senior AV Technician provides support and management of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. The Technician interfaces daily with the customer and acts as an extension of the team. His/her responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. The Technician works in cooperation with the customer’s management team in support of their equipment and user community. The Senior AV Technician will also be required to provide End User training to the client personnel and should be confident when presenting to groups of people, possess excellent communication skills and have an understanding of AV systems and technology. Day-To-Day Responsibilities: At a minimum, the engineer will accomplish the following tasks as part of their responsibilities: Complete ownership of all AV spaces and hardware across the Client’s London location. Be fully competent with the use of end user AV equipment. Setup and teardown of all scheduled onsite meetings, supervise meetings as required. Daily system checks to ensure equipment and room functionality. Ensures all AV/VC spaces are presentable for use. Liaise with client teams to agree daily talks and activities. Responsible for identifying defective / failed equipment and owns issues until resolved. Works in cooperation with client and AVI SPL support teams to provide remediation primary interface to manufacturers; developers; engineers and project managers in support of identifying and implementing resolutions for system issues. Delivers a “white glove” level of customer support to all clients. Performs other AV related tasks as directed by customer Manage onsite support deliverables. Scheduled Preventative Maintenance Visits for consistent identification and repair of defective equipment. Maintain total confidentiality relating to information received for presentations and broadcasts etc. Manage and maintain consumables & stock holding inventory of on-site spares. You As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward. Required Skills: At a minimum, the Senior AV Tech will possess the following skills: Able to perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD Displays and other AV equipment Experience of supporting a variety of AV spaces Strong working knowledge of industry standard video conferencing platforms Experience of working with corporate VIP’s Ability to perform basic AV related testing and troubleshooting Must have full understanding of how to operate video equipment as needed Technical aptitude with the ability to learn new technologies Be organised and flexible with the ability to approach different types of tasks during the working day Experience of running the AV aspect of presentations for high profile meetings. Excellent customer service skills with previous experience of dealing with ‘ALL’ level of executives advantageous. Being able to prioritise and work under pressure is essential Capable of good communication skills both verbal and written. Be able to work to the highest quality standards with attention to detail, ensuing that we complete our work thoroughly, never walking away from a problem. Willing to undertake training and examinations to improve their technical knowledge. Working Hours: The role is a 40-hour week between the hours of 07.00 – 19.00, Monday to Friday. The role and associated hours will work alongside a rota. Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements Overtime Occasional Out of Hours work and/or Bank Holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated. Why work for AVI-SPL ( what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: Enjoyable and dynamic company culture Health & Wellbeing Private Healthcare Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Work & Home Life Balance Increased holiday with service Flexible working policy Learning & Development Access to numerous online learning resources AVIXA membership for industry learning Employee Discounts Access to online retail discount platform Discounted products through our recognised partners Other Cycle to work scheme. Season ticket loans Generous Referral scheme So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status