Job Description
We are recruiting for a Area Operations Manager within our Central Region. The ideal candidate will have multi-site management experience, preferably in a leisure or retail background, and be able to demonstrate the ability to influence and manage remotely.
Travelodge is a fast-expanding, value hotel chain with a heritage of over 30 years. We now have over 580 hotels across the UK, Spain, and Ireland.
We're actively building diverse teams and welcome applications from everyone. We aim to build an inclusive workplace, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognize the importance of teams reflecting the communities they serve. We also want our leaders to be a reflection of their teams.
As an Area Operations Manager, you will lead, coach, and inspire a team to drive exceptional customer experience and business results. You will support and motivate your Hotel Managers to deliver brand standards to support our vision of delivering affordable travel for everyone. You will drive a best-in-class mentality, keeping customers and colleagues at the center of all business decisions. You’ll work with your colleagues across the business to ensure your hotels are well maintained and compliant, and will drive the Food & Beverage experience within your hotels. You’ll coach and develop your team to ensure a robust succession plan.
At Travelodge, we believe that behaviors are just as important as the activities you carry out. The ones we look for in every colleague are Care about People, Attention to Detail, and Drive for Results.
To succeed as an Area Operations Manager, you will be a strong leader and team motivator, committed to supporting their wellbeing and development, and passionate about customer experience. You are likely to have managed teams across a multi-site environment in Retail, Hospitality, or other Leisure industries, but candidates from other industries are welcome too.
In addition, we are looking for someone who can demonstrate:
* A genuine passion and enthusiasm for customer service with the ability to role model.
* Outstanding leadership qualities and the ability to inspire and motivate.
* Balance driving for results with the ability to coach and mentor your Hotel Managers.
* Demonstrate high levels of energy, drive, and resilience, with the ability to thrive in a fast-paced, dynamic environment.
* Great communication skills with the ability to engage with people at all levels.
* The ability to drive a best-in-class ethos whilst identifying best practices and sharing accordingly.
* Possess an uncompromising drive for standards and service whilst always exceeding customer expectations.
Studies have shown that women and people from ethnic minority backgrounds are less likely to apply for roles when they don't meet every single requirement listed. We hope we’ve made these generic enough to appeal to everyone, but if you’re not sure if you’ve got exactly what we need, please apply anyway so we can review your application.
From time to time, there will be circumstances where an individual is appointed to a role who may not fully meet the criteria as set out above. Where this does happen, it will be due to a specific business need.
* Car allowance or company car.
* Ability to earn a lucrative annual bonus.
* Life insurance.
* 6% pension.
* 50% discount on rooms, food, and drinks at any Travelodge.
* Access to ‘Friends and Family’ website with many rooms at £14.99.
* £50 E-voucher on each work anniversary.
* 25 days holiday (pro rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays.
* Multiple high street retail and mobile provider discounts.
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