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Job Description
JOB SUMMARY
Responsible for daily operations of Leisure Club. Directs employee to successfully execute Leisure Club operations, including all programs and services. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
1. High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
2. OR
3. 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Leisure Club Team
1. Ensures staff is trained on all brand standard operating procedures.
2. Selects vendors for the club's retail operations and manages contract agreements.
3. Manages supply inventories and purchasing control, including uniforms.
4. Oversees retail product research, product selection and purchasing, product display.
5. Ensures all club equipment is in good condition and receives regular maintenance.
6. Maintains cleanliness of the club and related areas and equipment.
7. Identifies and recommends new products and product enhancements to remain competitive in the market.
8. Develops and implements employee incentive programs for up selling and retail commission programming.
9. Ensures service charges are properly distributed to employees.
10. Works collaboratively with area Directors of Leisure to share service and product ideas.
11. Effectively investigates, reports and follows-up on guest incidents.
12. Demonstrates knowledge and proficiency in all safety and emergency procedures.
13. Fosters teamwork and communication among different departments.
Managing Departmental Finances
1. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
2. Effectively schedules employees to business demands and tracks employee time and attendance.
3. Performs payroll functions for commissioned service providers.
4. Manages department controllable expenses to achieve or exceed budgeted goals.
5. Participates in the development of departmental capital expenditure goals.
6. Adjusts services and staffing levels to meet customer demand and budget expectations.
7. Ensures cash handling control policies are in place and followed by all Club employees.
8. Participates in the budgeting process for the club and related areas.
9. Prepares weekly and period end P&L critiques.
Managing Sales and Revenue Management Activities
1. Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
2. Educates staff on ways to up sell the services and products offered at the club.
3. Makes decisions on pricing of services and retail merchandise based on local market research and cost analysis.
4. Creates and coordinates special services for groups.
5. Works with the Sales team to conduct site visits for the club.
6. Attends company sales functions and corporate partnership events.
7. Makes sales calls to local businesses to drive membership enrollments.
8. Conducts outside sales solicitations for individual club memberships and services.
9. Attends pre/post convention meetings to understand group needs.
10. Participates in weekly sales strategy forecast meeting to anticipate service and staffing needs.
11. Attends scheduled projection meetings to anticipate long term planning needs.
12. Develops and manages club promotions.
13. Ensures club services are included in all hotel-related marketing and advertising.
Conducting Human Resources Activities
1. Provides constructive coaching and counseling to employees.
2. Supports the development, training, and mentoring of employees.
3. Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
4. Motivates and provides a work environment in which employees are productive.
5. Listens and responds to employee's needs.
6. Manages group or interpersonal conflict situations effectively.
7. Develops and manages hourly employees.
Ensuring Exceptional Customer Service
1. Provides excellent customer service.
2. Determines guest's needs, and strives to meet these needs.
3. Handles guest problems and complaints effectively.
MANAGEMENT COMPETENCIES
Leadership
1. Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities.
2. Communication - Customizes approach to conveying complex information and ideas.
3. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts.
4. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others.
Marriott International is an equal opportunity employer.
About the Team
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.
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