JOB DESCRIPTION Job purpose Working as Security Officer you will be required to maintain a safe and secure environment, acting as a visual deterrent, prevent loss prevention, completing reports and company documentation. To provide a professional, responsive and observant security presence. The Security Officer duties are varied they can include elements of reception duties, as well as customer facing duties, patrolling and site inspections. Key responsibilities To assist in the deterrence of unwanted and criminal activity by being a visible presence. To protect the premises and property from any threats including vandalism, theft or damage. Report and record all incidents and accidents in a timely and clear manner, ensuring they are communicated to the relevant people. To provide first class customer service to any visitors to the premises. Perform lock and unlock duties and alarm the premises as required, liaising with monitoring company. To conduct internal and external patrols and monitor the CCTV system. Assist in any emergency situations, such as evacuations, remaining calm and professional at all times. General responsibilities Compliance with Club policies Compliance with the Club’s health and safety procedures Compliance with the Club’s safeguarding policies To promote the Club’s values To work consistently to embed equality & diversity into the Club To undertake such other duties as may be reasonably expected To maintain professional conduct at all times Safeguarding This role involves working with children and/or vulnerable adults in a Regulated Activity (or in close proximity to children and/or vulnerable adults). This means that the post-holder is required to apply all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people. Key relationships Reporting to the Security Supervisor you will be the first point of contact for staff, contractors, media and any other visitors. Any visitors to the site will be coordinated through security to ensure only those with a legitimate reason to be on site gain access. Scope of job Working as Security Officer the responsibilities will include maintaining a safe & secure environment, acting as a visual deterrent, loss prevention, completing reports and company documentation. It is essential that all applicants are customer driven & have excellent communication skills as you will be greeting, assisting and directing members of staff and public. Flexibility will be required as you may be required to cover roles at sites under the clubs control where we have a number of security roles in operation some of which will require working unsociable hours. Person Specification Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system, method or procedure, legal or regulatory frameworks etc. Essential: Experience of opening and locking up premises and setting alarms. Essential: Experience of dealing with the general public. Essential: Knowledge of how to operate CCTV and able to make key observations in relation to risk prevention. Technical/work-based skills: Essential: Ability to complete report forms and report/record accidents and incidents in a timely manner. Essential: Ability to follow site specific procedures. Essential: High level of integrity with the ability to deal with confidential information. General skills and attributes: Essential: Provide first class customer service to any visitors coming onto the premises. Essential: Understanding of how to work safely with children and/or adults at risk and uphold generally accepted practice when working with those participants. Essential: Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed equality and diversity within Club. Essential: Excellent communication skills, with an ability to communicate with a variety of different people in different roles. Essential: Highly motivated with a positive solution focused attitude. Essential: Excellent organisational skills with the ability to balance competing priorities and workloads. Essential: Good technical knowledge as well as the ability to multi-task. Essential: Be able to work under pressure whilst keeping calm and in control. Essential: Dealing with conflict situations in a calm, professional and safe manner. Experience: Essential: Previous experience within a Security Role. Desirable: Working with children and/or adults at risk. Desirable: Experience of working in a comparable organisation and role. Qualifications: Essential: Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves Safeguarding Manager. Desirable: Valid frontline Security Guarding or Door Supervision SIA licence.