The Opportunity Key responsibilities: The role of the Practice Operations Assistant is to support the billing process in Practice Groups. This includes liaising between lawyers and Practice Group support teams in invoice preparation and then final issuance of the invoice working with the Revenue team as needed. Key tasks include chasing timesheets, narrative time entry remediation, editing of bills, coordinating write-offs and discounts, collating bills and narratives in their final form as per firm policy and process, managing alternative pricing arrangements and cross-border invoicing. The role will work closely with PEs and PTAs for their assistance with billing admin throughout. The revenue aspects of the role will include supporting the creation of pre-bills, producing final invoices and bill cover letters, working with the Revenue and Matter Management teams on matter setup and posting final invoices onto the system as per firm policy and process. The Practice Operations Assistant will have the following duties: Assist the business in ensuring a streamlined process to include: time capture, narrative edits, matter set up and remediation from "ready to bill – through to invoice production". Using software including Firm applications like Timesheet Writer as needed to support the narrative remediation process. Assist the drafting & producing invoices providing complete support throughout. Assist teams in dealing with internal and external queries regarding invoices and the working capital profile, liaising with lawyers and the Revenue team. Understanding clients' billing and collection processes and ensuring that invoices are produced, submitted, and collected in a manner which is appropriate for the Firm and client, which facilitates payment with minimum queries and time delay. Utilising Service Now for the entry and tracking of tasks required of the Revenue Team, including on occasion those from overseas. Providing support to the Revenue Team Helpdesk, fielding queries, and providing assistance to the business as needed. Liaising with partners and associates regarding queried debts, unpaid invoices, escalating as required to Revenue Managers. Running revenue related reporting for stakeholders as needed. Qualifications, skills and experience: Excellent customer service orientation skills Competent IT skills, good working knowledge of Word, Excel and Outlook Team Business Finance Working Pattern Full time Location London Contract type Permanent Contract Diversity & Inclusion At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work. We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.