PROFESSIONAL Act at all times so as to provide and maintain public and staff confidence in the service provided To work effectively as part of the multi-disciplinary Emergency Floor team Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times To deal tactfully and sensitively with patients & relatives / accompanying others Promote an open and participative culture within the Department Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issuesEnsure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas Participate in appropriate managerial duties as delegated by the Emergency Services Administration Manager, Directorate Manager or appointed deputy Liaise with / summon nursing staff where concern exists over the condition of a patient Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available Collate appropriate documentation for patients attending the Emergency Floor Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image Processing software for patients within the Emergency Floor To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner Ensure that all relevant correspondence to GP practices is sent out according to set procedures Liaise with all departments on all issues of a clerical nature Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic Fracture Clinic Physiotherapy clinic ENT clinic Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs 0830hrs Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs 0800hrs Actively contribute to the attainment of national targets in relation to emergency care Assist in the input and correction of data relevant to the Emergency Access Targets Please refer to the attached job description and person specification for full details.