Job Description
Spirehouse are currently recruiting for a Housing Services Manager on behalf of a Housing Association in Staffordshire.
The Opportunity
This is a contracted role for 9 – 10 months, however there shall also be opportunity for an interested individual to also apply permanently. The purpose of this post is to supervise the day-to-day operational service delivery of the Tenancy Services Team.
Duties:
1. Manage, motivate and support the team and coordinate the delivery of their work, providing guidance and direction ensuring that productivity and customer satisfaction remains high, and that the service remains resilient and adaptable.
2. Lead the team to deliver a sustainable, supportive, and effective tenancy management service acting as an internal and external advocate, developing positive relationships with stakeholders.
3. Develop and maintain constructive and positive relationships, generating clear and effective communication and collaborative working across the organisation.
4. Set clear objectives for the team which balance the business priorities with customers’ needs, ensuring regular monitoring of the achievement of those objectives.
5. Ensure that tenancies are managed in line with tenancy conditions and best practice.
6. Enable regular case reviews, ensuring that complex and unusual issues are deal...