Who You Are You are an enthusiastic and proactive administrator with a "can do" attitude, thriving in a busy and demanding team environment. You possess excellent interpersonal and communication skills, both written and verbal, allowing you to interact with internal and external customers professionally. You are detail-oriented, with strong prioritization skills to meet strict deadlines. Proficiency in Microsoft Packages and familiarity with systems like Fleet Management Systems and Vehicle Telemetry Systems are crucial. You show a commitment to continuous improvement, embrace changes, and can lead by example within administrative functions. What the Job Involves The role involves providing high-quality administrative support to the Directorate of Environment and Housing Services. You will handle customer service interactions, process various applications and fees, and assist in data monitoring, analysis, and reporting to improve services. You’ll contribute to the preparation and formatting of official reports and offer training to ensure consistent service delivery. Key responsibilities include managing Fleet Systems, conducting licence checks, and updating the insurance database. You’ll also create management reports, provide word processing support, and cover for colleagues during absences. Compliance with Council policies, including financial, equal opportunity, and health and safety regulations, is essential, alongside handling safeguarding concerns and supporting projects within the Directorate.