Job Description
Job title: Continuous Improvement Support
As Continuous Improvement Support you will drive fundamental change in the office processes, with a focus on Lean/Six Sigma implementation in a practical manner. As well as continuously improve the service planning, dispatch, execution, and billing processes.
Responsibilities:
* Utilize continuous improvement methodologies to improve our service planning, dispatch, execution, and invoicing processes to support customers across the UK and Ireland.
* Work with internal staff to improve processes, implement standard work, and make their work easier, safer, more efficient, and focused.
* Analyse service planning metrics and develop regular reports to track the impact of process improvements on customer satisfaction, efficiency, and cost savings.
* Value stream map office-based processes, with a focus on voice of the customer.
Requirements:
* Bachelor's degree in business, industrial engineering, or similar.
* Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
* SAP & Salesforce system knowledge would be preferable but is not essential.
* Lean Six Sigma training or willingness to attend training.
ACS are recruiting for a Continuous Improvement Support. If you feel that you have t...