Join the Wowcher Team - We're Hiring a Customer Service Advisor. Location: Derby (Embrace the office vibes – 3/4 days a week). Salary: £24,000 - £26,000 + Benefits.
We're entrepreneurs at heart and love to spot a great deal. If you're interested in being able to have a major impact on a successful, fast growing company from day 1, then read on.
Your Mission:
* Provide thorough onboarding for new Merchants.
* Provide Support and guidance to Merchants and resolve any queries.
* Work alongside internal teams to manage the administration of deals which will include updating systems to ensure accurate information for customers when purchasing Merchant deals.
* Investigate and review payment summaries.
* Work alongside our Sales Colleagues to ensure understanding of business profiles.
Who you are:
* Essential knowledge of Microsoft office suite i.e.: Excel, Word, Outlook etc.
* Customer Service/Administration background would be advantageous.
* Detail orientated with a high level of accuracy
* The ability to communicate effectively – both verbal and written form
* The ability to multitask and handle several queries simultaneously.
* Ability to prioritise tasks.
* Show initiative, motivation and focus
* Ability to build and nurture relationships with internal and external stakeholders.
* Flexible and able to quickly adapt to new situations.
Why Wowcher is your Next Stop:
1. Our office is like no other - it's a hub of fun and creativity
2. Flexible working - blend office and home for your ideal work-life mix
3. 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
4. Free fruit to fuel your day
5. Weekly breakfast feasts every Thursday - Rise and shine Why not grab a coffee and a pastry to start your morning.
6. Wellness Wednesdays (hello, free massages)
7. Thirsty Thursday drinks and snack trolley - kick back and relax with a cold beer or prosecco
8. Games area for some friendly competition
9. Benefits platform Perkbox so you can get discount and rewards across the UK
10. Monthly social events – All Bar Wowcher get to know your awesome colleagues
11. Legendary all-company parties twice a year - don't miss out
12. Cycle Scheme and Season Ticket Loan to get you moving
13. Auto-enrolment pension scheme. Whilst it's great to live in the here and now, we have to make sure we're preparing for the future, with up to 10% employer contribution.
14. Enhanced Employee Assistance Provider for confidential support and advice
15. Eye Care Vouchers – we've got you covered
16. Store discounts across the Wowcher website (including travel deals)
17. Smart-casual dress code every day