Description About the role: Would you like to join our professional dedicated Fire Control Team, as a Firefighter (Control) Operator based in Tolvaddon at the Service Headquarters? Fire Control are a crucial part of Cornwall Fire & Rescue Service as the first point of contact for all emergency calls. It is staffed 24 hours a day and you will work on a designated Watch, working 12 hours shifts on a 2 day-2 night- 4 off shift system. The role of a Firefighter (Control) Operator is responsible primarily for supporting the delivery of services provided by Cornwall Fire & Rescue Control Room. You’ll work as a part of wide reaching team, so you will need to be an effective, confident communicator using written, verbal, active listening and audio typist skills. You will answer emergency calls from various sources including other Emergency Services, specialist bodies and neighbouring and national Fire and Rescue Service Controls concerning incidents and operate / monitor all systems within the Control Room in a professional and efficient manner. You’ll be required to obtain necessary information from callers for mobilising purposes, undertaking radio communication with appliances and vehicles, monitoring movements, resource management of appliances and officers, responding to radio messages from the incident ground and support all Fire Control and operational functions. Firefighter (Control) Operators are trained and skilled in specialised call handling techniques. You must be able to maintain a balance between giving clear, direct advice while having a compassionate tone to support and protect callers in potentially life-threatening situations. You must be able to remain calm and level-headed, whilst dealing with high-pressure situations, prioritise work streams, follow instructions and make critical decsions. You’ll need to be able to listen carefully and know the right questions to ask. The ability to capture information quickly and accurately to assess the situation and an attention to detail to recorded accurate data is crucial. You need to be able to promptly identify the caller’s exact location and mobilise the right emergency crews to that position. Firefighter (Control)Operators must have a resilience and ability to deal sensitively with people who are in distress. You may provide lifesaving advice to people who might be trapped inside a burning building and continue to reassure them until the firefighters arrive on scene. They are also trained in dealing with multiple incident types, such road traffic collisions and hazardous materials incidents. As part of your role you will be required to take Cornwall Council out of hours Highways calls and other out of our services. This will require you to input accurate information using software and bespoke systems and tools as required. You will be able to contribute to the protection, prevention and emergency response functions of the Service, to save and protect life, property and the environment. You will be able to promote our Services vision for equality, diversity and inclusion, build a positive culture and work together to make Cornwall safer. Eligibility to apply: We are looking for candidates who have excellent communication skills, have good ICT skills, positive, motived, are resilient and flexible and who would enjoy working as part of a team in a high pressured environment. Firefighter (Control) Operators from another Fire & Rescue Service are welcome to apply to this process. We will need proof of competency and any other training records from your current Service if successful in the process. Application Criteria Complete application on Cornwall Council portal (Please see below) Have skills in line with the NFCC Leadership Framework and the NFCC Code of Ethics. Demonstrate key qualities and attributes required to perform the role. ICT skills including the use of Microsoft Word and Outlook. Good keyboard skills including audio typing. Good communication (written and verbal) Worked as part of a team. Desirable Experience in using Vision 4 mobilising system and DS3000 ICCS or similar mobilising system. Experience in working in an emergency or call taking environment. Currently a competent Firefighter (Control) Operator. To assist with your application personnel are encouraged to review the role profile which is attached here. Panel Janice James, Adam Oliver, Andy Taylor Application process (Stage 1) When you complete your application, you will be asked this question: “Do you want to provide your supporting statement below, explaining how you meet the criteria outlined in the role profile. Or, would you prefer to upload an attachment at the end?” You must select the option “no, I will upload an attachment at the end”. Please then use the template provided in the attachments section to provide your full supporting statement which will be made up of three sections. Personal Statement, to include your key qualities, attributes, skills, knowledge and experience in line with the role (please refer to the role profile). Why are you interested in being a Firefighter (Control) Operator, for Cornwall Fire & Rescue Service? What do you think makes a good team and what is your experience of working within a team environment? Please write a maximum of 4000 characters including spaces for each question. You should use the role profile plus the NFCC_Leadership_Framework_Final.pdf and Core Code Of Ethics - NFCC to help you writing your supporting statement. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile. Ensure you use examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrate what you did and the effect it had. Guidance on how to complete your application can be found here – The Application Process. Only personnel successful at the application shortlisting stage will be invited to interview which will include role related skills tests. Selection process (Stage 2) Interview – 4 questions Role Specific Skills Tests Assessment Framework Applicants will be assessed at all stages against NFCC Leadership Framework and NFCC Code of Ethics Firefighter (Control) role profile. Scoring of application forms Applicants’ application form will be scored to progress to Stage 2 only. Feedback All applicants who reach Stage 2 will receive feedback whether successful or not. Feedback will be available from and delivered by panel members. Salary Firefighter (Control) £26,852 (initial 7 week training) £27,970 (18 month development programme) £35,791 (competent pay) Training Initial training will be given but you must self-motivate and committed to ongoing learning and development to hone your skills as a Firefighter (Control) Operator. The initial training being 7 weeks, followed by an 18 month development program. You will be required to complete regular written and practical tests to confirm knowledge and ability to competently carry out the role of a Firefighter (Control) Operator. Transferee Competent Firefighter (Control) Operators will be required to complete a 4 week conversation training package to bring your competencies into line with Cornwall Fire & Rescue Control. Pension Cornwall Council Local Government Pension scheme based on your career average earnings. This includes the option for extra voluntary contributions. Firefighter (Control) Schedule Role Type Permanent Internal or External External Advert Closes 16 th April 2025 Shortlisting Date/s (Stage 1) 17 th April 2025 Interview & Skills Test Date/s (Stage 2) 24 th & 25 th April 2025 Outcome shared with Candidates 28 th April 2024 Commencement in Role To be confirmed Candidate Feedback sessions May 2025 Reasonable Adjustments: Please inform the hiring manager and recruiting team of any reasonable adjustments you require to support you with this process. This must be done at least two days prior to the interview date. Cornwall Fire and Rescue Service Vision and Values This recruitment process aims to support the service objective to ensure we have the right people with the right skills, behaviours and values are in the right roles at the right time. Our Vision: Working Together to make Cornwall safer. Our Values: We have a strong professional culture and a set of core values that we believe in that are important to use, and that we work to. We use them every day to influence how we work to achieve our priorities and guide our professional behaviours all of which are managed through our performance management framework. We Value: Service to our community by : Working with all groups to reduce risk Treating everyone fairly and with respect Being answerable to those we serve Striving for excellence in all we do We aim to make Cornwall the safest place in which to live, work and visit. Our people by practicing and promoting : Fairness and respect Recognition of merit Honesty, integrity and mutual trust Personal development Co-operative and inclusive working The people that work for our service are our greatest assets. Diversity in the service and the community by : Treating everyone fairly and with respect Proving varying solutions for different needs and expectations Promoting equal opportunities in employment and progression within the service Challenge prejudice and discrimination We must make sure we meet the needs of our increasingly multicultural and diverse community. Improvement at all levels of the service by : Accepting responsibility for our performance Being open-minded Considering criticism thoughtfully Learning from our experience Consulting others Making sure that Cornwall is the safest place to live, work and visit means responding to new challenges and adapting the way we work. For more information please visit: Our Vision and Values - Cornwall Council. Please contact Adam Oliver on 07817 539139 or adam.oliverfire.cornwall.gov.uk or alternatively Janice James on 07800 539179 or janice.jamesfire.cornwall.gov.uk if you would like to visit Fire Control to meet the team or have any specific questions about the process and the role.