18Recruitment are working with a well established Residential Estate Agency and Property Management company. They are currently going through large growth plans and are seeking a highly experienced Lettings Manager, either someone who is a Property Management wanting a set up in career, or an already working Lettings Manager. Salary will be based on experience. This position gives huge potential with a forward thinking company.
Key Responsibilities
* Oversee daily operations of the lettings team, ensuring high levels of customer satisfaction.
* Communicate effectively with clients, addressing inquiries and providing property information.
* Manage administrative tasks, including documentation and record-keeping.
* Utilise multilingual skills to assist diverse clientele and enhance service delivery.
* Organise and prioritise workloads to meet deadlines and achieve sales targets.
* Collaborate with team members to develop marketing strategies and improve service offerings.
* Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette.
* Prepare and manage budgets, monitor expenses, and ensure financial targets are met.
* Train, supervise, and mentor staff members in administrative tasks and customer service best practices.
* Collaborate with maintenance teams to coordinate repairs and improvements efficiently.
* Oversee the day-to-day operations of multiple ...