The Role
We have an exciting opportunity for an In Work Support Advisor to join our Restart Employability programme; a DWP programme designed to support long-term unemployed people into work.
As an In Work Support Advisor you will provide predominantly telephone based employer quality checks including offering advice and guidance to a caseload of employed Members and supporting their retention in employment. Within the role you will work towards targets and guidelines, manage appointments ensuring effective use of time, provide individual coaching and utilise member funding to maximise employment.
We welcome applications from candidates looking for flexible working hours, or the opportunity to work a 4-day working week with condensed hours. All flexible working options will be discussed further at interview stage.
What are we looking for?
* Previous experience in a similar fast paced, results and customer focused environment
* Strong interpersonal, communication and negotiating skills
* Ability to engage and motivate clients from a range of backgrounds, recognising individual needs and complex barriers
* Well developed IT skills including Management Information Systems, Microsoft packages and CRM applications
* An Information, Advice and Guidance Level 3 or 4 qualification and experience of working with the unemployed is desirable
For further information about this role, please review the “Available documents” at the top of this page.