Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day is different? If so, we have the perfect opportunity for you! Our client, a leading local company known for its commitment to employee wellbeing, is seeking a Customer Service Administrator to join their supportive and dynamic team!
JOB TITLE: Customer Service Administrator
LOCATION: Exeter
SALARY: £26,000-£28,000 per annum DOE
HOURS: Full time, 08.30am-5.00pm, Monday to Friday
BENEFITS: Good holiday package, pension scheme, modern office with great amenities, casual dress, social events and welcoming environment!
THE COMPANY: An award-winning, local produce company, who really focus on employee wellbeing.
THE ROLE: We are delighted to be recruiting for a Customer Service Administrator for this Exeter based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs and customer management.
Daily duties will include:
Answer customer calls, via phone, and emails
Update customer records and maintain database and company system
Resolve and record any customer queries in a timely manner
Account manage existing customers ensuring that they are receiving the best possible service
Process all customer documentation and maintain files and records
Provide administration support to the wider team
The successful candidate:
Exceptional customer service and administration experience
Strong IT and MS Office skills
Excellent communication skills and telephone manner
Fast learner and proactive attitude
A resilient, can-do mindset where no job is too big or small
Works well in a team, and happy communicating with the wider company
Takes onboard feedback in order to progress personal development in the role
A positive disposition and someone who enjoys a fun dynamic environment
If you are interested in finding out more please apply online, email (url removed) or contact the office on (phone number removed).
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