Job summary 1x 24 hours, Receptionist - at our Urgent Treatment Centres in Bexley and Erith. The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centersacross London. We have been providing patient-centeredcare since 1969, working within some of the UKs most deprived communities. We are currently looking to recruit to the above positions on a permanent contract. Main duties of the job Post: Receptionist/Admin Hours: 24 hours per week at QMS and Erith working across both sites and will entail working weekends, evenings, bank holidays etc. Site: Queen Marys Hospital Sidcup and Erith Hospital The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally,you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertive, and a willingness to learn. Our services operate for 365 days a year 24 hours a day and you will need to be flexible in covering a variety of shifts including early shifts, late shifts, weekends and bank holidays. Although not essential, some experience of working in the NHS would be ideal. About us Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. All applications for this post need to be made online Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received. All shortlisted applicants will be contacted by via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted. Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these. Date posted 06 November 2024 Pay scheme Other Salary £17,114 to £19,339 a year (part time hours equivalent) Contract Permanent Working pattern Part-time Reference number A1199-24-0073 Job locations Queen Marys Hospital Frognal Avenue Sidcup Kent DA14 6LT Erith & District Hospital Park Crescent Erith Kent DA8 3EE Job description Job responsibilities Maintain accurate records and take and receive messages from 111, Operational Managers and any messages from external Stakeholder that require immediate input from the UCC GPs. Follow instructions given by the Operational/Management Team, policies and procedures as documented throughout each shift. Undertake Mandatory Training annually where required and any other appropriate training that is role specific. Maintain the highest standard of conduct and courtesy at all times to other colleagues, patients, doctors. Undertake Customer Care training every three years. Maintain strict confidentiality in relation to the entire medical and business and staff affairs of Hurley group, including Information Governance annual updates and ensure that all statutory requirements in connection with data protection is adhered to. Undertake any other duties that may reasonably be required to the job role. Ensure patient confidentiality is adhered to at all times Assisting the Mobile/Standby doctor in tasks he/she believes to be appropriate to your capability Ensuring that the mobile/standby doctor has all the information and a fully stocked Doctors bag to fulfil his/her role. Ensure all procedures around the checking and safe keeping of drugs are adhered to. This should always be done with a clinician (nurse or doctor) Ensure that the protocol around booking in and out and usage of controlled drugs are adhered to. Liaising with the clinician after each visit to ascertain any drugs/equipment used and recording on checklist, ensuring supplies are replaced Job description Job responsibilities Maintain accurate records and take and receive messages from 111, Operational Managers and any messages from external Stakeholder that require immediate input from the UCC GPs. Follow instructions given by the Operational/Management Team, policies and procedures as documented throughout each shift. Undertake Mandatory Training annually where required and any other appropriate training that is role specific. Maintain the highest standard of conduct and courtesy at all times to other colleagues, patients, doctors. Undertake Customer Care training every three years. Maintain strict confidentiality in relation to the entire medical and business and staff affairs of Hurley group, including Information Governance annual updates and ensure that all statutory requirements in connection with data protection is adhered to. Undertake any other duties that may reasonably be required to the job role. Ensure patient confidentiality is adhered to at all times Assisting the Mobile/Standby doctor in tasks he/she believes to be appropriate to your capability Ensuring that the mobile/standby doctor has all the information and a fully stocked Doctors bag to fulfil his/her role. Ensure all procedures around the checking and safe keeping of drugs are adhered to. This should always be done with a clinician (nurse or doctor) Ensure that the protocol around booking in and out and usage of controlled drugs are adhered to. Liaising with the clinician after each visit to ascertain any drugs/equipment used and recording on checklist, ensuring supplies are replaced Person Specification Experience Essential Person Specification Receptionist CRITERIADESCRIPTORESSENTIALDESIRABLE 1.Skill/Qualification/Experience Level GCSE or NVQ Level 2 or equivalent experience. Computer literate, including MS word, excel, PowerPoint and Outlook 2.Scope to ActAbility to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care 3.Staff Management Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures 4.Budgetary ResponsibilitySupport practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date. 5.Organisational Skills Experience of providing support to patients and work colleagues 6.Knowledge/Capability Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established polices and procedures 7.Role Complexity Experience of working a with patients and multi-disciplinary staff, ideally within a health care setting 8.Service Development/ Implementation Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets 9. Communication/Influencing Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications 10.Decision Making Ability to meet daily deadlines and prioritise conflicting workload demands to meet patient needs Person Specification Experience Essential Person Specification Receptionist CRITERIADESCRIPTORESSENTIALDESIRABLE 1.Skill/Qualification/Experience Level GCSE or NVQ Level 2 or equivalent experience. Computer literate, including MS word, excel, PowerPoint and Outlook 2.Scope to ActAbility to follow practice polices and procedures and ensure that patient paperwork is accurate and prepared in a timely manor to facilitate the smooth running of the practice and delivery of high quality patient care 3.Staff Management Provide information and advice to patients and support colleagues who need help with practice based tasks in line with established polices and procedures 4.Budgetary ResponsibilitySupport practice performance by monitoring stock levels and informing line manger when need to order more stock/ items are reaching their end of use date. 5.Organisational Skills Experience of providing support to patients and work colleagues 6.Knowledge/Capability Ability to work on own initiative and as part of a team to ensure the smooth running of the reception area HR in line with established polices and procedures 7.Role Complexity Experience of working a with patients and multi-disciplinary staff, ideally within a health care setting 8.Service Development/ Implementation Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets 9. Communication/Influencing Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times ,both verbally and in written communications 10.Decision Making Ability to meet daily deadlines and prioritise conflicting workload demands to meet patient needs Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hurley Group Address Queen Marys Hospital Frognal Avenue Sidcup Kent DA14 6LT Employer's website http://hurleygroup.co.uk/ (Opens in a new tab)