Job summary Working as a receptionist/ Care Navigator at Old Parsonage Surgery you will be you will be working as part of team. Representing the surgery as the first point contact. To be responsible for undertaking a wide range of general receptionist duties and the provision of administrative support. Offer general assistance to the Practice team and project a positive and friendly image to Patients and other visitors, either in person or via the telephone. Receive, assist, and direct Patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Main duties of the job Primary Responsibilities The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Processing prescription requests Process appointment requests from patients Manage all patient inquiries in an effective manner Input data into the patients healthcare records as necessary Code data on EMIS Web clinical system Support all staff with general administrative tasks as requested. Maintain a clean, tidy, effective working area at all times Have a working knowledge of the telephone system. Act as chaperone when required Covering duties during staff absence Opening up/locking up the practice premises maintaining security Maintaining and monitoring the practice appointments system Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies This list is not exhaustive, and the post holder may be asked to complete any other duties as required. About us We are a focal point of Goudhursts community and pride ourselves on our commitment to putting patients first. Being a small surgery in a rural area means we are able to provide continuity of care to our patients. We also value our team and the individual skills and experience they bring. If you were to ask a colleague what makes us unique, youd hear we genuinely care, we all help each other. We have recently renovated our surgery and did this with both patients and staff in mind. Whether it was the thoughtful addition of a quieter waiting room for patients who might need it, or a dedicated staff room and kitchen to give colleagues a break. Date posted 06 January 2025 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time Reference number A5058-25-0000 Job locations Back Lane Goudhurst Cranbrook TN17 1AN Job description Job responsibilities The Receptionist/ care navigator role is patient facing. Working as part of a team, you will be responsible for running the reception, accurately taking information form patients to navigate them to the most appropriate care. Job description Job responsibilities The Receptionist/ care navigator role is patient facing. Working as part of a team, you will be responsible for running the reception, accurately taking information form patients to navigate them to the most appropriate care. Person Specification Qualifications Essential Educated to GCSE level or equivalent. Desirable GCSE Mathematics and English 4 or above Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a healthcare setting Person Specification Qualifications Essential Educated to GCSE level or equivalent. Desirable GCSE Mathematics and English 4 or above Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a healthcare setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Old Parsonage Surgery Address Back Lane Goudhurst Cranbrook TN17 1AN Employer's website https://www.oldparsonagesurgery.nhs.uk/ (Opens in a new tab)