Our client, a freight forwarder is looking for a Team Leader to join their office in Langford.
Job Duties:
1. To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.
2. Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.
3. Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
4. Manage calls with clients, resolving issues/queries promptly.
5. Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
6. Provide cover to support absence of other team leaders, team members and Operations Manager.
7. Responsible for issuing and dividing the daily tasks to the team.
8. Mentoring and cross training in all accounts
9. Complete all monthly procedures for Customers/ Management.
10. Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
11. Assist with maintaining the Rota for out of hours cover.
12. Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.
13. Carrying out effective 1-2-1 meetings and appraisals with the team
14. 100% check on all documenta...