About Us
Formed in 1987, we have grown over the past 38 years to establish ourselves as the UK's leading Independent Service Provider in the repair, maintenance, refurbishment, and logistics of all supermarket shopping trolleys, mobility, and handling equipment. This is a very specialist service and critical in the safety of all UK customers and children who use this equipment every day.
This, coupled with our bespoke trolley retrieval collection service which targets known hotspots of abandoned trolleys in local areas, waterways, parks, and communities, helps to repatriate serviceable assets back into stores and mitigate environmental impact.
With our Head Office in Blantyre, Glasgow, and a depot in Altham, Lancashire, we offer true UK-wide service coverage with unrivaled response times and market-leading systems and service levels.
Job Purpose
As an Administration Manager, you will be responsible for ensuring the smooth and efficient day-to-day operation of the office, fostering a professional, respectful, and courteous environment that prioritizes clear communication, proactive client engagement, and teamwork.
Every day will involve new and interesting challenges including but not limited to:
1. Monitoring the quality and completion of tasks, identifying and escalating any issues as needed.
2. Leading and motivating a team in the pursuit of cost, productivity, and quality targets.
3. Empowering staff to work autonomously whilst maintaining accountability.
About the Role
This role will suit an individual who is committed to achieving the highest standards, is customer service driven, can work to tight deadlines, and is adaptive to business needs, while demonstrating professionalism, integrity, and confidentiality balanced with a strong work ethic.
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.
Main Duties and Responsibilities (This list is non-exhaustive and other areas of responsibility may be included)
1. Office Leadership & Communication: promote a culture of open and effective communication across all levels of the business, ensuring that information flows seamlessly between departments and clients.
2. Task Management & Quality Assurance: oversee the completion of administrative tasks, ensuring accuracy, efficiency, and adherence to deadlines; escalating any issues that may impact service delivery.
3. Staff Empowerment & Development: encourage and support staff in working independently while maintaining a collaborative and accountable team dynamic. Provide guidance and training opportunities as needed.
4. Client Engagement & Service Delivery: actively engage with clients, ensuring a responsive and professional approach to queries and service requests.
5. Operational Efficiency: implement and improve administrative processes to enhance efficiency, ensuring compliance with company policies and procedures.
6. Team Collaboration: foster a supportive and inclusive team dynamic, encouraging cooperation and shared responsibility for achieving business goals.
7. Problem Solving & Decision Making: identify operational challenges and proactively implement solutions to enhance productivity and office effectiveness.
8. Out of Hours: respond to urgent emails or other urgent administrative requests out of hours/over the weekend, including resolving issues with hotel bookings, etc.
9. To comply with all Health & Safety requirements applicable to the role.
Essential Requirements
1. Experience in leading and managing teams.
2. Degree in Business Management or Business Administration.
3. Proven experience in an Administrative Management role.
4. Excellent communication skills and attention to detail.
5. Strong interpersonal skills to build positive relationships with colleagues and clients.
6. Ability to demonstrate the highest level of professionalism and confidentiality.
7. Computer literate with the ability to learn new systems and be proficient in various IT packages, including Excel spreadsheets.
8. Experience in working in a high volume, fast-paced environment.
9. Organized with the ability to plan and prioritize your own workload.
10. Must be self-motivated with a can-do attitude.
Hours of Work
You will be required to work 40 hours per week, Monday - Friday 08:00 am - 5:00 pm with a 1-hour unpaid lunch break.
Pay & Benefits
1. £35,000 salary.
2. 30 hours appointment leave after 6 months of service.
3. 29 days annual leave entitlement per holiday year, inclusive of bank holidays, with length of service holiday accrual.
4. Twice yearly prize draws after 6 months of service.
5. Company pension, 3% employer and 5% employee.
6. Employee referral program.
7. On-site gym.
8. After 6 months of service with the company, you will receive a comprehensive private health care plan with benefits including access to a GP, prescriptions, and Employee Assistance Program (EAP).
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