DUTIES AND KEY RESPONSIBILITIES Summary To provide care to patients at the point of entry to the health care system, including those with undifferentiated and undiagnosed health problems To provide continuing care to patients across the whole practice population To provide health management services to the well, offering an educational and supportive setting for patients to explore their health needs To manage urgent tasks and queries received by the wider team on a daily basis To provide telephone and face to face clinics If required to support the e-consultation service which operates nationally (training provided) Specific Areas To work as an autonomous clinical practitioner Diagnose and manage both acute and chronic conditions, integrating both drug and non-drug based treatment methods into a patient management plan Conduct comprehensive clinical assessments of patients using eConsultation tools. Evaluate patient symptom and medical history with any other relevant information provided through the digital platform. Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based national and practice protocols. Undertake telephone consultations for patients presenting with an undifferentiated diagnosis to include consulting, assessing, diagnosing, implementing and evaluating treatment Provide interventions such as referrals and relevant prescribing Request and interpret tests appropriate to patients needs Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care Assess, identify and refer patients presenting with mental health needs in accordance with the national and local guidelines for Mental Health services Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment Communicate with and support patients who are receiving difficult or complex information or results in a professionally appropriate and supportive manner Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating