Benefits for a Portsmouth Audi Technician include:
* Potential annual bonus of £18,396
* State of the art, new build stand alone aftersales facility
* Established and stable management team
* Industry leading onboarding and induction programme
* 25 days annual leave plus Bank Holidays
* Company pension
* FREE parking
* Multi-million-pound state of the art facilities
* Built in toolboxes with a sleek modern look
JOB PURPOSE
Department/Business/Location: Service
Reports to: Workshop Controller and Aftersales Manager
Direct Reports: None
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
1. To maintain skill levels and full awareness of all technology and repair methods used in the vehicle range, attending relevant training when required.
2. Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.
3. Carry out routine repairs and servicing to the highest standards and to the appropriate specification.
4. Adhere to manufacturer and dealer quality standards.
5. Complete relevant service documentation (electronic job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
6. Complete high quality vehicle health checks and videos in a timely manner.
7. Where requested, be proactive in preparation for the customer visit, including working with the parts department to pre order any parts or tools required.
8. Talk directly to customers with appropriate concerns and ensure that all work is carried out in full and followed up until resolved.
9. To be fully conversant with all manufacturer’s technical literature and information bulletins and ensure that this information is cascaded to the team.
10. Assist the ASM in identifying training and development needs within the workshop team.
11. Liaise with Workshop Controller/Aftersales Manager to quality control work as requested.
12. To coach and develop other technical team members within the workshop.
13. Ensure that workshop health & safety and housekeeping standards are always maintained including the use of special and personal tools.
14. Continue your professional development through the manufacturer training pathways available including Hybrid and BEV technologies.
Skills & Requirements
1. Competency in numeracy, literacy and IT.
2. Excellent communication and interpersonal skills.
Experience
1. Manufacturer training and qualifications.
2. Hybrid and BEV experience and qualifications.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN.
We operate across 6 counties in the South East of England: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk.
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